IT Support

Office Angels; Greater London; On-site; GBP 30,000; Full time

Job summary

A prestigious organisation in Greater London is seeking a motivated IT Support Analyst to provide top-notch IT assistance. This fully office-based role requires expertise in Windows operating systems and strong communication skills. Your responsibilities include handling helpdesk requests, managing user accounts, and maintaining support documentation. The organisation offers great benefits, including a pension plan, private medical insurance, and a supportive work environment focusing on collaboration and employee well-being.

Benefits

30% off wines from the company list

Auto-enrolment into Group Personal Pension Plan

50% premium coverage for Private Medical Insurance

Interest‑free Season Ticket Loan

WSET training funded after trial period

Qualifications

• Proficiency in Windows 11 & Windows Server operating systems.
• Experience with desktop/laptop hardware and network devices.
• Familiarity with Microsoft 365 Admin.
• Exceptional communication and interpersonal skills.
• Strong organisational and documentation abilities.

Responsibilities

• Provide 1st line IT support across the organisation.
• Handle incoming helpdesk requests via telephone or email.
• Administer user accounts on Microsoft 365 and Dynamics AX 2012.
• Manage the rollout of new devices.
• Create and maintain support documentation.

Skills

Proficiency in Windows 11 & Windows Server operating systems

Experience with desktop/laptop hardware and network devices

Familiarity with Microsoft 365 Admin

Exceptional communication and interpersonal skills

Strong organisational and documentation abilities

Attention to detail

Tools

Microsoft 365

Dynamics AX 2012

Dynamics 365 Business Central

VMware

Job description

IT Support Analyst - London

Are you a tech-savvy problem-solver with a passion for providing top-notch IT support? Our client, a prestigious organisation located just 10 minutes from Tower Hill train station, is on the lookout for an enthusiastic IT Support Analyst to join their dynamic team.

Salary : £30,000 per annum

Hours : 8-6 (this is a fully office-based role)

Main Responsibilities : As the IT Support Analyst, you will be at the forefront of IT assistance, providing 1st line support across the organisation. Your role will include :

Handling incoming helpdesk requests via telephone or email

prioritising, evaluating, resolving, and escalating issues as needed

Administering user accounts on Microsoft 365 and Dynamics axe 2012

Managing the rollout of new devices (desktops, laptops, mobiles)

Creating and maintaining support documentation for efficient issue resolution

Essential Requirements : To thrive in this role, you should bring :

Proficiency in Windows 11 & Windows Server operating systems

Experience with desktop / laptop hardware and network devices

Familiarity with Microsoft 365 Admin

Exceptional communication and interpersonal skills

Strong organisational and documentation abilities

A keen attention to detail and the ability to prioritise effectively

Desirable Requirements : While not mandatory, experience with Microsoft Dynamics axe 2012, Dynamics 365 Business Central, and VMware would be advantageous.

Why Join Us?

Be part of a vibrant team in a dynamic industry

Enjoy a supportive work environment focused on growth and collaboration

Benefit from generous perks and a commitment to employee well-being

Benefits :

Discount : 30% off wines from the company list

Pension : Auto-enrolment into Group Personal Pension Plan after 3 months service (5% employee contribution, 4% employer contribution; increased to 10% after 6 months)

Private Medical Insurance : 50% premium coverage for the first 3 years, 100% after 3 years continuous service

Season Ticket Loan : Interest‑free, available after successful completion of trial period

Training : WSET training funded after successful completion of trial period, plus mandatory online compliance training

If you are a motivated individual who thrives in a fast‑paced environment and loves helping others, we'd love to meet you! Apply now and take the next step in your IT career with an organisation that values your contributions.

Office Angels is an employment agency and business. We are an equal‑opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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