IT Service Lifecycle Leader | Change & Release

VIQU IT; Birmingham; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading IT services firm is seeking an experienced IT Service Manager for their Birmingham office. This role involves driving service excellence and overseeing the full IT service lifecycle, ensuring that services meet both business and technical requirements. The ideal candidate will have over 7 years of experience in IT service management, strong expertise in ITIL processes, and excellent stakeholder communication skills. Hybrid work model available.

Benefits

Up to £1,000 referral bonus

Competitive salary

Qualifications

• 7+ years experience in IT Service Management, 3+ years in a managerial role.
• Proven expertise in ITIL processes for service design and transition.
• Strong understanding of risk management and governance frameworks.

Responsibilities

• Lead the full IT service lifecycle for technical requirements.
• Manage Change and Release Management processes effectively.
• Collaborate with stakeholders to design scalable IT services.

Skills

IT Service Management

Change Management

Release Management

Stakeholder Communication

Vendor Management

Education

ITIL v3 Foundation

Advanced ITIL certifications

Tools

ServiceNow

BMC Remedy

Job description

A leading IT services firm is seeking an experienced IT Service Manager for their Birmingham office. This role involves driving service excellence and overseeing the full IT service lifecycle, ensuring that services meet both business and technical requirements. The ideal candidate will have over 7 years of experience in IT service management, strong expertise in ITIL processes, and excellent stakeholder communication skills. Hybrid work model available.