IT Service Desk Support

Inspiring Interns; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

An inspiring internship opportunity awaits you in IT support with a dynamic leader in cloud technology. As an intern, you will assist staff with IT issues, set up devices for new starters, and enhance your skills with Microsoft 365 in a supportive environment. This role is ideal for those keen to develop their technical and communication skills while potentially transitioning into a permanent position later.

Benefits

Gain real experience with Microsoft 365

Work in a friendly, supportive environment

Opportunity to improve your communication skills

Qualifications

• A keen interest in IT and technology.
• Strong problem-solving skills and ability to think logically under pressure.
• Excellent communication skills and ability to explain technical information.

Responsibilities

• Helping staff with everyday IT issues.
• Setting up devices like laptops and phones for new starters.
• Logging and updating support tickets.

Skills

Problem-solving skills

Communication skills

Customer service

Tools

Microsoft 365

Job description

Back-end coding Front-end coding IT & computing

Are you looking to build a career in IT?
Are you comfortable and familiar withMicrosoft 365 products, such as Word, Teams, Outlook, and OneDrive?

Our client is a Cloud Technology Solutions Provider based in London & Warrington. This opportunity will start as a short term 1-month internship based in Warrington. This vacancy has the potential to be extended and to be made permanent.

**Requirements**
As you will be working on Government Contracts, this role will require the following checks:

• BPSS (Baseline Personnel Security Standard) clearance - arranged by us
• British Passport Holder, minimum 5 years

What does the company do?
We’re a dynamic leader in cloud technology solutions, helping organisations revolutionise their operations through the power of Microsoft 365, Azure, and cutting-edge cloud services.
As a Microsoft Partner, we pride ourselves in delivering customised, scalable, and secure cloud infrastructures that drive innovation and business success. We are passionate about empowering our clients to unlock their full potential, and at the heart of this mission is our commitment to world-class support and operational excellence.

How you expect the candidate to spend their day:

• Helping staff with everyday IT issues (like login problems or broken kit)
• Setting up devices like laptops, monitors, and phones for new starters
• Logging and updating support tickets
• Speaking to users and supporting them in person or over the phone
• Working alongside our IT team to solve problems and learn as you go

The ideal candidate’s personality and qualifications:

• A keen interest in IT and technology.
• Experience in customer service is advantageous, though not required.
• Familiarity with Microsoft 365 products, such as Word, Teams, Outlook, and OneDrive.
• Strong problem-solving skills and the ability to think logically under pressure.
• Excellent communication skills and the ability to explain technical information in a clear and accessible manner.

What are the perks of working at this company?

• Gain real experience with Microsoft 365 and IT systems
• Work in a friendly, supportive environment
• Build your confidence dealing with users IT issues
• Learn how a service desk operates day-to-day
• Improve your communication and technical skills
• Looks great on your CV for future IT roles!

Questions for applicants to think about:

• Why do you want to work in IT support?
• How do you help someone stay calm during a tech issue?
• Have you ever fixed a tech problem for someone?
• What Microsoft 365 tools are you familiar with?
• What would you do if you didn’t know the answer?