IT Service Desk Assistant: Frontline ICT Support

Chesterfield Royal Hospital NHS Foundation Trust; Hilcote; On-site; GBP 24,000 - 27,000; Full time

Job summary

A prominent NHS foundation trust in England is seeking an ICT Support Assistant to provide first-line support in their ICT team. Responsibilities include logging service requests, providing resolutions, and ensuring excellent customer care. The ideal candidate will have relevant ICT qualifications, experience in service desk software, and strong communication skills. The position offers a salary ranging from £24,658 to £26,242 per annum, pro rata, with a focus on a collaborative team environment.

Qualifications

• Experience of providing first line ICT support.
• Experience of using helpdesk/service desk software.
• Ability to prioritise workload in a busy environment.

Responsibilities

• Act as the first point of contact for ICT Support Services.
• Log service requests and provide first-time fixes.
• Ensure users are updated on progress of logged calls.

Skills

Effective verbal communication

Good telephone manner

Proficient keyboard entry

Installation experience of PCs / Printers

Use of Remote-Control Software

Education

4 GCSE's or equivalent at Grade C or above

Recognised ICT Qualification

GCSE English & Maths at Grade C or above

ECDL or equivalent

ITIL Foundation Certificate

Tools

Helpdesk / service desk software

Microsoft Windows and Office

Job description

A prominent NHS foundation trust in England is seeking an ICT Support Assistant to provide first-line support in their ICT team. Responsibilities include logging service requests, providing resolutions, and ensuring excellent customer care. The ideal candidate will have relevant ICT qualifications, experience in service desk software, and strong communication skills. The position offers a salary ranging from £24,658 to £26,242 per annum, pro rata, with a focus on a collaborative team environment.