IT Service Desk Apprentice

Inspiremyfuture; East Midlands; On-site; GBP 13,000 - 19,000; Full time

Job summary

A leading UK apprenticeship provider is seeking an Azure Cloud Support Specialist. This entry-level role involves resolving user issues, participating in application updates, and maintaining knowledge documentation. Ideal for candidates with 3 GCSEs and a passion for problem-solving. Training will be provided, ensuring success in your role. Competitive salary starting at £13,620, progressing to £18,480 in the second year. Benefits include a favorable pension scheme and 28 days of holiday.

Benefits

28 days holiday

Favourable pension scheme

Employee discounts

Employee Assistance Programme

Qualifications

• Must have at least 3 GCSEs at grades 4+ and GCSE Maths and English at grades 3+.
• No prior experience in payroll necessary; training provided.

Responsibilities

• Respond to and resolve application issues from users.
• Participate in application updates to ensure data integrity.
• Maintain knowledge base and training materials.

Skills

Teamwork

Problem-solving

Customer experience

Education

3 GCSEs at grades 4+ (A-C)

GCSE Maths and English at grades 3+ (D or above)

Job description

Why work with us?

Throughout your time with us you will be supported in your development by your line manager and a dedicated mentor.

In addition, you will be given the opportunity to develop a wider range of skills which enable you to make the most out of life such as money management, wellbeing and online safety.

Key duties

• Respond to and resolve in a timely manner, application and functional issues that come from users within the organisation.


• Use call logging software to record all details of the issue and to monitor and maintain an information flow back to the business of progress and resolution.


• To manage and escalate any issues that cannot be resolved internally to the third-party application support


• Actively participate, in conjunction with the organisation, Applications Support Team and vendor(s), any patch or maintenance updates to the applications to ensure data, process and enterprise integrity


• To maintain a comprehensive knowledge base and documentation set to ensure there is accurate and up to date work instructions, FAQ’s, training manuals, configuration documents and user guides are updated and released through governance


• Provide support when required to the enterprise training system, ensuring that any data transferred to meet that need, conforms to the business data protection policies.


• Support our continuous improvement initiatives which are aligned to our Total Quality Management approach through working with internal architects, vendors and users to identify and where applicable execute application improvements.


• To gain application expertise in fault-finding level of at least one of these enterprise applications; iTrent (HR), Careblox (HR/Operations) Open Accounts/eBis (Finance), Keystone/CX (Property), Coldharbour Income Processing (Finance).

Who are we looking for?

At MHA we are seeking enthusiastic, passionate and committed people who are looking for that first step into their career.

Ideally, you would enjoy

• Working as part of a team


• Providing excellent customer experiences


• Using your creativity to solve problems and identifying solutions


• Developing your skills and knowledge

It is not a requirement for you to have prior experience working in payroll as LEAP will provide support and training to assist you in having every success in this role.

Entry requirements

The entry requirements for this Azure Cloud Support Specialist programme are as follows:

• 3 GCSE’s (or equivalent) at grades 4+ (A-C) in any subject


• GCSE Maths and English (or equivalents) at grades 3+ (D or above)

Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject. You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

Find out more here

URL: https://www.enic.org.uk/Qualifications/UKQRS/Default.aspx

Key Features and Benefits

• Salary band from £13,620 increasing incrementally to a final salary in year 2 to £18,480 per annum


• A favourable pension scheme where for every contribution that you make, MHA will help to top-up your pension pot


• Annual holiday entitlement of 28 days inclusive of bank holidays


• Working pattern 37 hours, Monday to Friday


• Access to our Employee Assistance Programme (EAP)


• Employee discounts through our MHA Cares For You scheme

Future prospects

92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

Important Information

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.