IT Service Desk Analyst: Fast, First‑Line Support & Resolution

The Newcastle upon Tyne Hospitals NHS Foundation Trust; Newcastle upon Tyne; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading healthcare provider in Newcastle upon Tyne seeks a dedicated member for its IT support team. This role involves delivering exceptional customer service in compliance with IT standards, managing incidents, and supporting a 24-hour service model. Applicants should be adaptable and willing to engage in diverse tasks within the Service Desk. This position is ideal for those looking to contribute positively in a collaborative environment with growth opportunities in IT support.

Responsibilities

• Deliver a high-quality, customer-focused service as part of a support team.
• Ensure compliance with national and local IT standards and protocols.
• Handle calls in a timely manner, resolving them where possible.
• Log requests not solved by the Service Desk.
• Monitor and escalate incidents relative to SLAs.

Job description

A leading healthcare provider in Newcastle upon Tyne seeks a dedicated member for its IT support team. This role involves delivering exceptional customer service in compliance with IT standards, managing incidents, and supporting a 24-hour service model. Applicants should be adaptable and willing to engage in diverse tasks within the Service Desk. This position is ideal for those looking to contribute positively in a collaborative environment with growth opportunities in IT support.