IT Service Desk Analyst

Corriculo Ltd; West Midlands Combined Authority, Wednesbury; Hybrid; GBP 25,000 - 35,000; Full time

Job description

Support Analyst, 1st line, Office 365, Active Directory, Hybrid, COR7223

We’re looking for a 1st line Support Analyst to join a pioneering organisation, working on a hybrid basis. This is a great role, either for someone looking for their first entry-level role in IT, or an already established Support Analyst!

The Support Engineer Role
The Support Engineer will join a busy service desk, supporting over 1500 users across the UK! Working within a Microsoft environment, the Support Engineer will provide 1st line technical support to over 50 sites, troubleshooting desktop, server and network issues.

The Company
This industry giant is a true force to be reckoned with, delivering exceptional enterprise-level technical support and services to key suppliers within the manufacturing industry. With passion and innovation at the core, they empower businesses to succeed through the delivery and support of bleeding-edge technology solutions.

Benefits

• 25 days holiday
• Excellent bonus scheme – uncapped for high achievers

What’s required of the Support Engineer?

We’re looking for a bright, inquisitive, technically minded Support Analyst – you don’t need to know everything, but you need to be willing to use your initiative to solve the problem when you don’t know! Ideally, you might have experience including:

• Experience providing 1st line support in a Microsoft environment
• Previous customer service experience, even if this isn’t from an IT setting
• Experience with Office365, Active Directory and Exchange

If you’re looking to kick start your career in IT, this is an excellent opportunity to do so! If you’re interested in this Support Analyst position, then please send through your CV today for immediate consideration.