IT Service Desk Analyst

NHS; Norwich; On-site; GBP 60,000 - 80,000; Full time

Job description

Overview

The Digital Services department has a culture of service improvement where an agile and responsive Digital Service function holds a mature dialogue as a partner with internal and external stakeholders. The department enables an organisation where staff have the right information tools to do their roles, and where staff are empowered as information citizens in a connected community. The Digital Services function supports all internal, clinical and corporate needs as well as external service customers within Norfolk. It is led by a Head of Digital Services with four teams: Customer Services, Infrastructure Services, SystmOne IT, and Security & Change.

Customer Services comprises a Service Desk team which provides first-line technical support, acting as a single point of query into the organisation, and a Desktop team covering a geographical spread of 3,300 miles. The SystmOne IT, Infrastructure, and Security & Change teams provide second and third line expertise in their functional areas. This role works within the Service Desk as the initial point of contact for all IT-related queries, providing first-time fixes to incidents and excellent customer care. You will support clinical and corporate staff both face to face and over the telephone, supporting Windows 10/11, Office 365 and a number of internal applications.

Note: Previous applicants need not apply.