IT Service Desk Analyst

Breedon Group plc; Lockington; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading construction materials group in the UK is seeking a First Line Service Desk Analyst. This full-time role, based in Derbyshire, involves providing crucial technical support across various locations, handling requests via phone, email, and chat. The successful candidate should have excellent communication skills, technical expertise, and a customer-centric approach. Benefits include 25 days holiday, pension scheme, and various health initiatives.

Benefits

25 days holiday plus bank holidays

Contributory Pension Scheme

Free on-site Parking

Holiday Buy Scheme

Volunteer Scheme

Share Save Scheme

Life Assurance

Enhanced Maternity, Adoption & Paternity Scheme

Health & Wellbeing Initiatives

Discount Scheme

Qualifications

• Proven experience in a similar role providing technical support in a corporate environment.
• Excellent communication skills, both verbal and written.
• Ability to prioritize workload and multitask effectively.

Responsibilities

• Provide first-line technical support to employees via phone, email, and chat.
• Log all support requests accurately in the ticketing system.
• Diagnose and troubleshoot hardware, software, and network-related issues.

Skills

Technical support experience

Microsoft Windows operating systems

Office 365 suite

Communication skills

Problem-solving skills

Customer-focused mindset

Time management

Education

Relevant certifications (e.g. CompTIA A+, Microsoft Certified Desktop Support Technician)

Job description

Description

This role is based full time from our office in Derbyshire

As a First Line Service Desk Analyst at Breedon Group, you will play a crucial role in providing technical support to our employees across various locations. You will be responsible for handling incoming support requests via phone, email, and chat, resolving technical issues promptly and ensuring minimal disruption to business operations. The role requires strong communication skills, technical expertise, and a customer‑centric approach to support our diverse workforce effectively.

Key Responsibilities

• Provide first‐line technical support to Breedon Group employees via phone, email, and chat.
• Log all support requests and technical issues accurately in the ticketing system, ensuring timely resolution and documentation.
• Diagnose and troubleshoot hardware, software, and network‑related issues, escalating complex problems to the appropriate teams for resolution.
• Follow up with users to ensure their technical issues have been resolved satisfactorily and provide guidance on preventive measures.
• Proactively identify trends in technical issues and recommend improvements to enhance system reliability and user experience.
• Collaborate with other members of the IT support team to share knowledge, best practices, and solutions.
• Maintain up‑to‑date knowledge of Breedon Group's IT systems, applications, and policies.
• Adhere to company standards for data security, confidentiality, and compliance with relevant regulations.

Skills, Knowledge & Expertise

• Proven experience in a similar role providing technical support in a corporate environment.
• Strong knowledge of Microsoft Windows operating systems and Office 365 suite.
• Familiarity with common business applications and collaboration tools.
• Excellent communication skills, both verbal and written, with the ability to communicate technical concepts effectively to non‑technical users.
• Strong problem‑solving skills and the ability to work well under pressure in a fast‑paced environment.
• Customer‑focused mindset with a passion for delivering high‑quality service to internal stakeholders.
• Ability to prioritise workload, multitask, and manage time effectively to meet deadlines.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are advantageous but not essential.

Job Benefits

• 25 days holiday plus bank holidays
• Contributory Pension Scheme
• Free on‑site Parking
• Holiday Buy Scheme
• Volunteer Scheme
• Share Save Scheme
• Life Assurance
• Enhanced Maternity, Adoption & Paternity Scheme
• Health & Wellbeing Initiatives
• Discount Scheme

Breedon is a leading vertically‑integrated construction materials group in Great Britain and Ireland.