IT Service Design Lead

Meraki Talent; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency is seeking an IT Service Design Lead for a 6-month contract in Birmingham. This remote position offers a daily rate of £475-£500 and involves leading service introduction and transition planning for a major program. Candidates should have strong experience in IT Service Design, project management, and knowledge of ITIL service transition. Previous hands-on experience with ServiceNow and Jira is essential. This role has a high likelihood of extension.

Qualifications

• Strong experience in IT Service Design and Project Management.
• Experience with Release and Transition Management.
• Proven ability to deliver large-scale enterprise projects.

Responsibilities

• Lead service introduction and transition planning for major programs.
• Manage release and deployment readiness.
• Oversee risk, issue, and dependency management.

Skills

IT Service Design

Project Management

Risk Management

ServiceNow

ITIL Service Transition

Disaster Recovery Planning

Tools

ServiceNow

Jira

Job description

IT Service Design Lead – 6 month Contract - £475 - £500 per day (Inside ir35 / Umbrella) - Remote

Meraki Talent are delighted to be partnered with a market leading business in Glasgow who are looking for an IT Service Design Lead on a contract basis to join their team.

You will lead the Service Introduction and Production Readiness activities for a major program launching in February / March. This role ensures all technical, operational, and support elements are in place for a smooth transition from project delivery to live operations, with zero disruption to customers or business processes.

Key Responsibilities

• Service Introduction & Transition Planning
• Release & Deployment Readiness
• Risk, Issue, and Dependency Management
• Early Life Support (ELS) & Handover
• Service Management & Tooling
• Disaster Recovery & Access Management
• Stakeholder & Governance

Experience

• IT Service Design & Project Management Experience
• Experience in Introduction or Release Management
• Proven delivery of large-scale enterprise go-lives
• Strong understanding of ITIL Service Transition, change management, and release governance.
• Hands‑on experience with ServiceNow (asset management, CMDB, incident / problem / change management).
• Familiarity with Jira for software change planning.
• Experience in disaster recovery planning, backup strategies, and DR testing

On Offer

This is a 6 month day rate contract position (Inside ir35) but has a high likelihood of extension. This contract can be done remotely as long as based in the UK.