IT Service Delivery Analyst - Hybrid/Remote ITIL Lead

Gerrard White; Manchester; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A renowned insurance company is seeking a Service Delivery Analyst to ensure governance across IT Service Management processes. The ideal candidate will have proven experience in protecting service quality through effective change and risk management. Responsibilities include coordinating incident responses, driving process compliance, and producing service performance reports. Strong knowledge of ITIL best practices and collaboration skills are essential. The role offers flexible hybrid working options and opportunities for continuous improvement.

Qualifications

• Proven experience in IT Service Management across the service lifecycle.
• In-depth knowledge of ITIL best practices and process improvement.
• Ability to negotiate and define SLAs and KPIs with stakeholders.

Responsibilities

• Ensure robust governance and control across IT Service Management processes.
• Coordinate rapid response to Major Incidents and facilitate post-incident reviews.
• Produce service performance reports, including KPIs and SLAs.

Skills

ITIL best practices

Analytical skills

Service Management

Communication

Risk Management

Job description

A renowned insurance company is seeking a Service Delivery Analyst to ensure governance across IT Service Management processes. The ideal candidate will have proven experience in protecting service quality through effective change and risk management. Responsibilities include coordinating incident responses, driving process compliance, and producing service performance reports. Strong knowledge of ITIL best practices and collaboration skills are essential. The role offers flexible hybrid working options and opportunities for continuous improvement.