IT Senior Technical Support Analyst

Vp plc; York and North Yorkshire; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading rental company in York, England, is seeking a Senior Technical Support Analyst to provide expert-level support for cloud infrastructure and IT systems. The role involves managing escalated support issues and ensuring high availability and security of the IT infrastructure. The ideal candidate has over five years of experience, strong networking skills, and relevant certifications. Competitive benefits and a commitment to employee development are offered.

Benefits

25 days holiday plus bank holidays

Salary sacrifice pension

Life Assurance cover

Learning & Development opportunities

Cycle to work scheme

Employee discounts

Qualifications

• 5+ years experience with Microsoft on-premises solutions and Microsoft 365 services.
• Expertise in cloud services and infrastructure.
• Strong problem-solving and communication skills.

Responsibilities

• Provide technical support and troubleshooting for cloud infrastructure.
• Manage third-party support contracts and escalation processes.
• Lead incident response and root cause analysis.

Skills

Cloud infrastructure troubleshooting

Networking skills

IT infrastructure management

Project management

Virtualization

Security compliance

Education

Relevant certifications (VMware VCP, CCNA, Azure Administrator)

Tools

Microsoft 365

VMware vSphere

Firewalls (Fortinet, Cisco)

Microsoft Intune

Job description

Overview

A fantastic opportunity has arisen for a Senior Technical Support Analyst to join our internal Technology team. This position will form a key part of the Technology Infrastructure team, working within a team and giving you exposure to leading technologies. Reporting into the IT Technical Support Manager, the Senior Technical Support Analyst is responsible for assisting with cloud migration, supporting, maintaining, and improving the organisation's IT infrastructure, ensuring high availability, security, and performance. This role provides project resource, hands-on technical support, troubleshooting and system administration. The Senior Technical Support Analyst also provides mentoring, and escalated support for the Technology Service desk.

Key Responsibilities

• Provide expert-level support and troubleshooting for cloud infrastructure, network and server issues
• Gain in-depth knowledge of the organisation's key systems to deliver third-line support and resolve complex faults
• Monitor and optimise system performance, security, and availability
• Manage escalation and coordination with 3rd-party FM/support contracts
• Project manage technical rollouts, new branch openings, acquisitions, and other initiatives, ensuring delivery on time, within budget, and to SLA standards
• Develop and maintain technical documentation, including network diagrams, procedures, and policies
• Drive infrastructure automation initiatives to improve efficiency and reliability
• Collaborate effectively with infrastructure, development, and data teams
• Ensure compliance with security best practices and industry standards
• Lead incident response and root cause analysis for critical infrastructure issues
• Provide accurate, timely reporting and documentation of progress and issues
• Stay up to date with emerging technologies and recommend strategic improvements

What We're Looking For

• Expertise in designing, deploying, and maintaining both on-premise and cloud-based IT infrastructure
• Strong technical troubleshooting and communication skills
• Proficient in networking, virtualisation, and storage solutions
• Over five years' experience with Microsoft on-premises solutions, Microsoft 365 services, and user endpoint management
• Relevant certifications such as VMware VCP, CCNA, or Microsoft Azure Administrator (advantageous)
• Technical Skills
• Cloud & Microsoft 365 Services & Virtualisation
• Microsoft 365 administration (Exchange Online, SharePoint, OneDrive, Teams, Power Platform)
• Entra ID (identity management, MFA, SSO)
• Microsoft Intune (endpoint management, compliance, patching, deployment)
• Microsoft Defender for Endpoint & Office 365 security
• Azure Virtual Machines & cloud networking; AWS (EC2, Workspaces, S3)
• Windows 10/11, Linux, Windows Server 2016/2019/2022
• VMware vSphere & Horizon VDI infrastructure
• Mobile Device Management (iOS & Android)
• Networking & Security
• TCP/IP, DNS, DHCP, VLANs, VPN setup/troubleshooting
• Firewall administration (Fortinet, Cisco)
• Wireless networking & access points (Aruba)
• Endpoint security (Trend Micro, Sophos, EDR, encryption)
• Email security (SPF, DKIM, DMARC)

What We Can Offer You

• Salary sacrifice pension
• 25 days holiday FTE, plus bank holidays
• Additional holiday purchase scheme
• Free Tool Hire
• Life Assurance cover 3x salary
• Share save scheme
• Eye care vouchers
• Recommend a friend scheme
• Learning & Development - commitment to upskilling and developing our people, structured in house training available alongside external training where required
• Cycle to work scheme
• Long service recognition
• My Vp discounts - a variety of discounts and rewards on thousands of well-known brands
• Discounts on HP products
• EE mobile contract discount offers
• Gym discounts
• Health Shield (discounted premiums on health care cash plan)
• Regit Assist 24/7 accident helpline - free joining

A Little Bit About Us

Established in 1954, Vp plc has evolved into a dynamic group of companies with expertise in equipment rental. Our organisation encompasses twelve prominent operating divisions: Airpac Rentals, Brandon Hire Station, Hire Station, MEP Hire, ESS, Groundforce, TPA, Torrent Trackside, CPH, Vp Rail, Vp RS and UK Forks.

Across these divisions, we proudly provide an extensive range of specialist products and comprehensive services tailored to various industries. Our offerings cater to diverse sectors such as construction, civil engineering, rail, water, oil and gas, outdoor events, and housebuilding.

With a rich history and a commitment to excellence, Vp plc is your trusted partner for all your equipment rental needs.

Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.