IT Problem Management Lead

Berkeley Square IT; Milton Keynes; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading financial services firm is seeking an experienced Senior IT Problem Manager to join their team in Milton Keynes. In this role, you will develop and implement strategies to enhance IT service reliability and minimize issues. The ideal candidate must have extensive experience in financial services, strong IT Service Management knowledge, and excellent problem-solving skills. Certifications such as ITIL are essential, along with experience with ITSM tools like ServiceNow.

Qualifications

• Extensive experience in financial services and IT Service Management.
• Proven track record of leading problem management initiatives.
• Exceptional analytical and problem-solving skills.

Responsibilities

• Develop and implement proactive problem management strategies.
• Conduct thorough root cause analysis of major incidents.

Skills

IT Service Management (ITSM)

Root cause analysis

Proactive problem management

Communication skills

Education

ITIL Foundation

ITIL Practitioner

Certified Problem Manager (CPM)

Tools

ServiceNow

Remedy

HP Service Manager

Job description

Our client, a leading financial services firm, is seeking an experienced and dynamic Senior IT Problem Manager to join their team and ensure the reliability and security of their IT infrastructure.

Position Overview:

As a Senior IT Problem Manager, you will be responsible for identifying, analyzing, and resolving IT issues to minimize business impact and enhance service quality. You will work closely with cross-functional teams to implement proactive problem management strategies and drive continuous improvement initiatives. The ideal candidate will have extensive experience in financial services, with a strong background in IT Service Management (ITSM) and incident management.

• You should currently be a IT Problem Manager
• Relevant certifications such as ITIL Foundation, ITIL Practitioner, or Certified Problem Manager (CPM) are essential.
• Experience with ITSM tools such as ServiceNow, Remedy, or HP Service Manager

Key Responsibilities:

• Develop and implement proactive problem management strategies to identify and resolve recurring IT issues.
• Conduct thorough root cause analysis of major incidents and service disruptions to prevent future occurrences.

Qualifications:

• Strong understanding of IT Service Management (ITSM) frameworks, particularly ITIL.
• Proven track record of leading problem management initiatives and driving process improvements.
• Excellent analytical and problem-solving skills with the ability to conduct thorough root cause analysis.
• Exceptional communication and interpersonal skills, with the ability to effectively collaborate with diverse teams and stakeholders.