IT Practice Lead

Computacenter; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading IT services provider in Greater London is seeking a Project Management Leader to manage high-performing project teams and deliver exceptional IT projects. The role requires expertise in stakeholder management and team development, ensuring that the Practice aligns with business strategy and maintains high customer satisfaction. This position supports a hybrid work model, involving remote, office, and customer site visits. Ideal candidates will be skilled in leading teams and have a strong track record in IT project delivery.

Qualifications

• Proven success in managing IT projects across multiple accounts.
• Experience in leading, mentoring, and developing high‑performing teams.
• Proactive in resolving project challenges while balancing expectations and development.

Responsibilities

• Lead and manage a team of up to 20 Project Professionals.
• Ensure successful delivery of customer engagements with high customer satisfaction.
• Continuously innovate the Practice’s capabilities to align with business strategy.

Skills

Project management

Stakeholder management

Team leadership

Commercial acumen

Communication skills

Continuous improvement

Job description

Life on the team

Are you a proven leader with a strong track record of guiding high‑performing project management teams? Are you a qualified Project Management Practitioner ready to take the next step in your career? If so, we’d love to speak with you about an exciting leadership opportunity within our thriving Professional Services Division at Computacenter, Europe’s leading independent IT provider.

We’re looking for a people-focused leader to join our Shared Services Practice leadership team and contribute to the wider UK Projects extended leadership group. This Practice is home to our early careers intake and plays a pivotal role in shaping the next generation of project managers.

Security clearance (or the willingness to apply) is required for this role.

This is a hybrid role which involves a mix of working from home, office based and customer site visits.

What you’ll do

• Lead and line manage a team of up to 20 Project Professionals, ensuring successful delivery of customer engagements.
• Deliver high‑quality, consistent projects within contracted accounts, ensuring excellent customer satisfaction is maintained and acting on feedback for improvement.
• Continuously evolve and innovate the Practice’s capabilities to align with business strategy.
• Provide thought leadership and subject‑matter expertise across internal and external stakeholders.
• Manage team operations and financial performance to meet targets and improve productivity.
• Foster a high‑performance culture through talent development, succession planning, and effective performance management. Build strong relationships with service management, account teams, and clients to understand needs and ensure quality delivery.

What you’ll need

• Proven success in managing IT projects across multiple accounts, with strong commercial acumen and quality standards.
• Experience in leading, mentoring, and developing high‑performing teams.
• Proactive in resolving project challenges while maintaining a strong balance between customer expectations, team development, and strategic business priorities.
• Excellent stakeholder management and communication skills.
• Experience collaborating with sales, service delivery, and service development teams.
• Passion for continuous improvement, standardisation, and driving operational excellence.