IT Operations Support

HR GO Recruitment; England; Hybrid; GBP 28,000 - 34,000; Full time

Job summary

A global manufacturing company is seeking an IT Operations Support professional based in Hailsham, East Sussex. You will be responsible for providing technical support for hardware and software issues and supporting staff across various functions. The ideal candidate has strong troubleshooting skills, is familiar with mobile device support, and holds relevant technical qualifications. This opportunity offers hybrid working, annual company events, and a dynamic work environment.

Benefits

23 days holiday plus bank holidays

Free, onsite parking

Hybrid working options

Bright, open-plan office

Annual company events

Qualifications

• Full driver’s license and ability to drive for work purposes.
• Technical qualifications or certifications are a plus.
• Experience in Windows and MacOS environments.

Responsibilities

• Provide technical support to staff for hardware and software issues.
• Support Windows and Mac end-user devices.
• Assist staff with company-issued Apple and Android devices.

Skills

Technical troubleshooting

Windows support

MacOS support

Mobile device support

Excellent communication

Teamwork

Education

CompTIA certification

Microsoft Certified Professional

Job description

• Job Role: IT Operations Support
• Location: Hailsham, East Sussex
• Salary: 28,000K- 34,000k (Depending on Experience)
• Working hours: On-site four days a week with one day of remote work per week
• Job Type: Permanent

HRGO Recruitment are seeking an experienced IT Operations Support professional to join our client's global manufacturing company based in Hailsham.

This is an exciting opportunity to work within a fast-paced, collaborative, and forward-thinking environment. You'll be the go-to problem solver for a wide range of IT-related issues, ensuring the smooth operation of systems and supporting staff across multiple functions.

If you’re passionate about technology, enjoy troubleshooting, and want to make a real impact within a business where your contributions are valued -this could be the perfect fit for you.

General Duties:

• Provide timely and effective technical support to staff, including troubleshooting hardware, software, and network issues on a variety of devices.
• Support end‑user devices primarily running Windows, with some MacBooks also in use.
• Assist staff with company‑issued Apple iPhones and occasionally Android devices.
• Provide remote support to colleagues in our offices across the UK, France, Germany, Italy, and Spain, with occasional travel opportunities.
• Assist with our warehouse management system and ensure smooth IT operations in both office and warehouse environments.
• Purchase IT Hardware/Software to ensure constant supply as needed

Requirements:

• A full driver’s license and the ability to drive for work purposes.
• Relevant technical qualifications or certifications (e.g., CompTIA, Microsoft Certified Professional) are a plus.
• Strong technical troubleshooting skills with experience in both Windows and MacOS environments.
• Familiarity with mobile device support (especially iPhones).
• Excellent communication and teamwork abilities.

What you will get:

• 23 days holiday plus bank holidays
• Free, onsite parking
• Hybrid working options
• Bright, open‑plan office equipped with coffee machines
• The chance to shape A growing business
• Annual company events

If you are interested in this exciting opportunity, please click ‘APPLY NOW’ and a consultant will be in contact.