IT Networks Comms Manager

Matchtech; London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading recruitment firm seeks an experienced Network & Communications Manager to oversee IT network operations and strategy in London. Responsibilities include leading network services, managing updates and compliance, and fostering collaboration among internal teams and partners. Ideal candidates should have strong technical knowledge, IT service management experience, and excellent leadership skills. Flexibility for out-of-hours work is required.

Qualifications

• Strong technical knowledge of networking systems, software, and suppliers.
• Hands-on IT service management experience, preferably ITIL certified.
• Excellent communication and leadership skills.

Responsibilities

• Lead and manage network and communications services.
• Manage network tools, updates, and security compliance.
• Build strong relationships with internal stakeholders.

Skills

Technical knowledge of networking systems

Hands-on IT service management

Excellent people management

Change leadership skills

Education

BSc or MSc in relevant field

Tools

ServiceNow

Freshservice

Jira

Workday

Job description

Overview

Seeking an experienced Network & Communications Manager to lead IT network and communications operations, governance, and strategy. The role covers WAN, LAN, WLAN, firewalls, telephony, mobile infrastructure, and data centre/server rooms, with a focus on lean processes, scalable solutions, and continuous improvement.

Key Responsibilities

• Organisation & Governance: Lead and manage network and communications services, ensuring operational excellence. Define and implement standards, policies, and procedures. Ensure KPI targets are met and evolved to match capability and maturity. Report on service status to leadership.
• Operations: Manage network tools, updates, patching, and security compliance. Provide coverage for both core and out-of-hours support. Ensure services are documented, supported, and reviewed throughout their lifecycle. Deliver service improvements while maintaining budgets.
• Collaboration: Build strong relationships with internal stakeholders and 3rd party partners. Manage partner performance against SLAs and KPIs. Support wider IT service delivery goals.
• Strategy & Vision: Develop team roadmaps and strategies. Prioritise requirements and manage expectations. Oversee budgets, risk registers, and capability mapping. Identify and implement service improvements.
• Leadership: Set and align team objectives. Conduct talent reviews and manage recruitment. Promote open communication, feedback, and a high-performance culture. Inspire and engage teams through clear direction and shared goals.

Skills & Experience

• Strong technical knowledge of networking systems, software, and suppliers.
• Hands-on IT service management experience (ITIL, BSc/MSc desirable).
• Familiarity with tools such as ServiceNow, Freshservice, Jira, Workday.
• Excellent people management, communication, and change leadership skills.

Additional Requirements

• Flexibility for out-of-hours work and occasional travel.
• Ability to meet security clearance requirements for certain sites.
• Comfortable with some physical activity, such as moving IT equipment.

Competencies

• Innovative and solution-oriented.
• Strong influencing and motivational abilities.
• Flexible yet methodical, with excellent time management.
• Resilient under pressure and able to lead through change.