IT & Networking Support Technician (1st/2nd Line)

Viasat; United Kingdom; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading technology company in the United Kingdom seeks a Technical Support Specialist who will troubleshoot IT and networking issues. The ideal candidate needs to have a graduate level qualification or 3+ years of relevant experience, particularly with Dell/HP hardware and various operating systems. This role involves direct customer interaction, ensuring timely support, and collaboration with engineering teams to enhance service delivery. Join us in making a difference in the technology landscape.

Qualifications

• Must be qualified to a graduate level or have 3+ years of relevant experience.
• Experience with Dell/HP hardware and troubleshooting.
• Familiar with Windows and Linux operating systems.

Responsibilities

• Provide troubleshooting support for customer and internal IT issues.
• Test and diagnose IT systems and provide long-term solutions.
• Liaise with different departments to fulfill customer requirements.

Skills

Troubleshooting

Customer support

Compatibility testing

Communication skills

Problem solving

Education

Graduate level qualification

3+ years of experience in technical support

Tools

Dell Hardware

HP Hardware

Windows 7

Windows 10

Windows 11

Linux

Microsoft Office

VMware vSphere

Job description

A leading technology company in the United Kingdom seeks a Technical Support Specialist who will troubleshoot IT and networking issues. The ideal candidate needs to have a graduate level qualification or 3+ years of relevant experience, particularly with Dell/HP hardware and various operating systems. This role involves direct customer interaction, ensuring timely support, and collaboration with engineering teams to enhance service delivery. Join us in making a difference in the technology landscape.