IT Manager - Newcastle

Circle Group; Newcastle upon Tyne; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading Newcastle IT firm is seeking an experienced IT Manager to lead their helpdesk team. You will balance leadership duties with hands-on desktop support, leveraging expertise in Windows Server, Active Directory, and Microsoft 365. This position involves managing IT processes and workflows, mentoring team members, and ensuring high performance through defined SLAs. A fantastic opportunity exists within a medium-sized IT team that values both technical and managerial skills.

Qualifications

• Experience managing an IT support environment or as a Senior IT Service Desk Analyst.
• Proven background in managing IT processes, assets, and workflows.
• Hands-on technical experience providing IT desktop support.

Responsibilities

• Lead and mentor the IT helpdesk team.
• Provide training and define performance SLAs.
• Oversee IT support operations while remaining hands-on.

Skills

IT Helpdesk leadership

Desktop support expertise

Knowledge of Windows Server

Experience with Active Directory

Familiarity with Exchange Online

Proficiency in Intune

Expertise in Microsoft 365

Team leading/mentoring

Job description

IT Manager - Newcastle

IT Manager with experience in leading an IT helpdesk / IT support team and still being hands‑on technical, providing IT desktop support is required by a leading Newcastle city‑centre‑based company.

You must have experience in managing an IT support environment or have been a senior IT service desk analyst, looking to move into a manager role. You should also have experience in managing IT processes, IT assets, and IT workflows and experience working in an IT technical environment. This role will be 50% leadership, 50% hands‑on, so you need excellent knowledge of Windows Server, Active Directory, Exchange Online, Intune & Microsoft 365.

• Experience as an IT Helpdesk Team Leader or IT Manager / IT Service Desk Team Leader or Manager / Senior IT Support Analyst
• Excellent experience in Desktop support around Windows Server, Active Directory, Exchange Online, Intune & Microsoft 365
• Experience in managing IT assets and developing IT workflows, automation and processes
• Team leading / mentoring experience

This is a fantastic role for one of Newcastle's leading companies. You shall join a medium‑sized IT team. As the IT Manager, you will lead a helpdesk team, provide training, define and measure SLAs for the performance of the Helpdesk and defi...