IT Manager (Contact Centre)

Pertemps; Glasgow; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency in Glasgow is seeking an experienced IT Manager to lead their technology function. You will oversee IT infrastructure, manage budgets, and ensure cybersecurity. The ideal candidate has over 10 years in IT, including 5+ in a leadership role, and familiarity with contact centre technologies. This full-time position is pivotal for business growth and efficiency.

Qualifications

• 10+ years in IT, with 5+ in leadership.
• Experience with contact centre technologies.
• Strong knowledge of cloud/on-prem infrastructure & security frameworks.

Responsibilities

• Lead and inspire the IT team.
• Manage IT budgets, suppliers, and governance.
• Drive a cyber security-first mindset.

Skills

Leadership in IT

Project management

Communication skills

Cybersecurity knowledge

Supplier management

Tools

Avaya

Cisco

Genesys

Job description

Overview

IT Manager Glasgow | Full-time

We’re looking for an experienced IT Manager to lead our technology function, manage infrastructure, and keep our business secure, connected, and future-ready.

Responsibilities

• Lead and inspire the IT team.
• Manage IT budgets, suppliers, and governance.
• Oversee infrastructure, cloud, and unified communications.
• Drive a cyber security-first mindset and maintain key accreditations.
• Act as the final escalation point for IT services.
• Deliver projects that enable business efficiency and growth.

Qualifications

• 10+ years in IT, with 5+ in leadership.
• Experience with contact centre technologies (Avaya, Cisco, Genesys, etc.).
• Strong knowledge of cloud/on-prem infrastructure & security frameworks.
• Proven ability to manage projects, suppliers, and stakeholders.
• A confident leader with excellent communication skills.

Ready to lead IT strategy and delivery? Apply now through Cactus Search - [e-mail]