IT Infrastructure Administrator (3)

Royal London; Glasgow; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading mutual life and pensions company in Glasgow is seeking an IT Infrastructure Administrator for their IT Support team. This role involves providing comprehensive 2nd line technical support to staff, managing hardware and software issues, and implementing improvements. The ideal candidate will have strong knowledge of Microsoft technologies, experience in IT support, and excellent communication skills. The company offers great benefits, including 28 days annual leave and a robust pension scheme.

Benefits

28 days annual leave

Up to 14% employer matching pension

Private medical insurance

Qualifications

• Experience in a 2nd or 3rd line IT support role.
• Strong knowledge of AD, Exchange, Teams, Office 365.
• Proficient in Windows 10 & 11 support.

Responsibilities

• Provide 2nd line IT support to employees via incident processes.
• Manage workload effectively and enhance service processes.
• Implement and support IT projects as needed.

Skills

Microsoft technologies

Customer support

Problem solving

Networking knowledge

Strong communication skills

Job description

Job Title : IT Infrastructure Administrator (Wintel)

Contract Type : Permanent

Location : Glasgow

Working style : Office Based

Closing date : 15th September 2024

Royal London is currently recruiting for an IT Infrastructure Administrator to join our IT Support team and be solely responsible for the IT Support in Glasgow.

The main purpose of the role is to provide technical support to Royal London colleagues for all Hardware and Software across the group.

About the role

• Providing professional IT 2nd Line support to all Royal London colleagues via our Incident and Service Request processes.
• Supporting both hardware and software across the group.
• Proactively managing your own workload / work queue.
• Liaising with colleagues in the IT Service Desk & 3rd line Specialist teams to find solutions to problems, and to knowledge share.
• Identifying opportunities for improvements in services and process enhancements so that we can always strive to do our jobs in the most efficient way.
• Supporting the delivery & implementation of projects.

About you

• Previous experience working in a 2nd or 3rd line IT support role supporting customers both in-house and virtually.
• Strong working knowledge of Microsoft technologies, including AD / Exchange / Teams / Office 365, Experience supporting Windows 10 & 11 client.
• Strong communication skills, both verbally and written.
• Enjoy providing excellent customer support.
• Enjoy problem solving with a positive approach to challenges.
• Good understanding of the automation of systems and processes.
• Good understanding of, Networks (WAN / LAN / Security / WiFi), Monitoring, Unix & storage technologies.

About Royal London

We’re the UK’s largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.

Our to our people is that we will all worksomewhereinclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.

We\'ve always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance. You can see all our benefits here -

Inclusion, diversity and belonging

We’re an employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.