IT Helpdesk Support Technician

NJR Recruitment; East Midlands; On-site; GBP 24,000 - 28,000; Full time

Job summary

A leading recruitment agency is seeking a Level 1 IT Helpdesk Support Technician to provide first-line technical assistance in Leicester. This role requires strong customer service skills and a genuine interest in IT support. Candidates should have relevant experience or qualifications. Responsibilities include resolving user queries via phone, email, and chat, ensuring a smooth user experience. The position offers an opportunity to develop technical knowledge within a structured helpdesk environment.

Qualifications

• Previous experience or industry-related qualifications in IT support.
• Ability to diagnose and resolve basic IT issues.
• Effective communication skills for user support.

Responsibilities

• Provide first-line technical support via multiple channels.
• Assist users with password resets and access issues.
• Ensure a smooth and positive user experience.

Skills

Strong customer service skills

Interest in IT support

Education

Industry related qualifications

Job description

IT Helpdesk Support Technician

Leicester

£24,000- £28,000

An established and growing Wealth Management organisation have an exciting new opportunity available for a Level 1 IT Helpdesk Support Technician to join their growing business.

This is an excellent opportunity for someone with strong customer service skills and a genuine interest in IT support to develop their technical knowledge within a structured helpdesk environment.

You will act as the first point of contact for IT-related queries, providing high-quality, user-focused support and ensuring issues are resolved efficiently or escalated appropriately.

Given the nature of this role, you will need to have previous experience OR Industry related qualifications.

Role Overview

As a Level 1 IT Helpdesk Support Technician, you will provide frontline technical assistance to end users, helping to resolve day-to-day IT issues and ensuring a smooth and positive user experience.

Key Responsibilities

First-Line Technical Support

• Provide first-line IT support via phone, email, chat, and ticketing systems
• Diagnose and resolve basic hardware, software, and network issues
• Assist with password resets, account access and user profile issues...