IT Helpdesk Manager

Smiley & Co, Ltd.; Godalming; On-site; GBP 32,000 - 38,000; Full time

Job summary

A leading independent school in Godalming seeks a Helpdesk Manager to oversee IT support services. The ideal candidate will have strong leadership skills, a technical background, and the ability to provide effective customer-focused assistance. Benefits include competitive pension schemes, health plans, and professional development opportunities.

Benefits

Competitive contributory occupational pension scheme

Death in service benefit

Cash Health Plan

Eye test contributions

Personal Accident insurance

Employee Assistance Programme

School fee remission

Membership of the School Sports Centre

Reduced subscription to school golf course

Cycle to Work scheme

Salary sacrifice on electric vehicles

Free lunches

Free on-site parking

Invitations to school events

Use of the School Library

Continuing professional development

Qualifications

• Proven IT support experience with strong leadership and communication skills.
• Ability to learn and maintain up-to-date technical skills.

Responsibilities

• Oversee high-quality IT support services delivery.
• Ensure the Helpdesk team provides effective customer-focused assistance.

Skills

Microsoft Operating System installation and support

Microsoft Application Software installation and support

Apple Mac computers and devices

Hardware installation and support in a networked environment

Job description

Overview

Location: Godalming, Surrey

Salary: Up to £38,000 per annum (Depending on skills and experience)

Vacancy Type: Permanent

Closing Date: 16th October 2025

The school is a leading coeducational independent school located on a picturesque 250-acre campus in Surrey. Established in 1611, they are committed to providing an exceptional education that empowers students to achieve their full potential in a supportive and inclusive environment. Their core values of kindness and belonging are fundamental to their thriving community.

The Role

The Helpdesk Manager is responsible for overseeing the delivery of high-quality IT support services across the school, ensuring that the Helpdesk team provides timely, effective, and customer-focused assistance.

This role requires a proactive, adaptable, and service-oriented approach, with strong leadership and communication skills and a technical background to support a multi school environment.

Skills And Qualifications

The IT Helpdesk Manager will continue their professional development in house with strong support from other members of the IT Department team, but is expected to learn and maintain up to date technical skills including:

• Microsoft Operating System installation and support
• Microsoft Application Software installation and support
• Apple Mac computers and devices
• Windows 10/11 and Office 365 ? Hardware installation and support in a networked environment

Desirable Skills And Knowledge

• Some experience in supporting different AV setups
• Basic knowledge of IP Telephony
• Some experience supporting iPhones, iPads, Android and other mobile devices

Benefits

• Competitive contributory occupational pension scheme
• Death in service benefit up to the age of 70 (If not already included in occupational pension scheme)
• Cash Health Plan currently provided by +Medicash
• Payment for eye tests for users of visual display screen equipment, and a contribution currently amounting to £50 to the cost of any corrective eye wear (Normally claimable once every 3 years)
• Personal Accident insurance
• Access to an Employee Assistance Programme
• School fee remission (subject to eligibility)
• Membership of the School Sports Centre
• Membership of the Schools 9-hole golf course at a reduced subscription
• Participation in a Cycle to Work scheme (Subject to eligibility)
• Salary sacrifice on electric vehicles (Subject to eligibility)
• Lunches, during your normal working day
• Free on-site parking
• Invitations to school productions and concerts throughout the year
• Use of the School Library to borrow books & other media
• Continuing professional development as part of their talent management programme

To Apply

If you feel you are a suitable candidate and would like to work for this reputable School, please click apply to be redirected to their website to complete your application.

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