IT Helpdesk Apprentice: Jumpstart Your Tech Career

QA; Wallsend; On-site; GBP 18,000; Full time

Job summary

A leading training provider in the UK is seeking an IT Helpdesk Apprentice to join their support team. In this hands-on role, you will assist clients with technical issues and gain valuable experience while working toward a Level 3 IT Support Technician Apprenticeship. The ideal candidate should have a strong interest in technology and possess 3 GCSEs at grades 4+. This position offers a salary of £18,000 and 25 days holiday plus bank holidays.

Benefits

£18,000 annual salary

25 days holiday plus bank holidays

Continuous on-the-job training

Clear career progression opportunities

Support for professional certifications

Qualifications

• Eager to learn and develop in the IT field.
• No existing qualification at the same or higher level.
• Combination of qualifications and experience can be considered.

Responsibilities

• Provide first-line technical support to clients.
• Log and manage support requests through help desk system.
• Set up and configure PCs and devices.

Skills

Strong interest in technology

Basic understanding of Microsoft Windows

Excellent communication skills

Organised and proactive

Ability to work under pressure

Attention to detail

Education

3 GCSEs (or equivalent) at grades 4+ (A-C)

GCSE Maths and English (or equivalents) at grades 3+

Job description

A leading training provider in the UK is seeking an IT Helpdesk Apprentice to join their support team. In this hands-on role, you will assist clients with technical issues and gain valuable experience while working toward a Level 3 IT Support Technician Apprenticeship. The ideal candidate should have a strong interest in technology and possess 3 GCSEs at grades 4+. This position offers a salary of £18,000 and 25 days holiday plus bank holidays.