IT Helpdesk Apprentice

QA; Wallsend; On-site; GBP 18,000; Full time

Job summary

A leading training provider in the UK is seeking an IT Helpdesk Apprentice to join their support team. In this hands-on role, you will assist clients with technical issues and gain valuable experience while working toward a Level 3 IT Support Technician Apprenticeship. The ideal candidate should have a strong interest in technology and possess 3 GCSEs at grades 4+. This position offers a salary of £18,000 and 25 days holiday plus bank holidays.

Benefits

£18,000 annual salary

25 days holiday plus bank holidays

Continuous on-the-job training

Clear career progression opportunities

Support for professional certifications

Qualifications

• Eager to learn and develop in the IT field.
• No existing qualification at the same or higher level.
• Combination of qualifications and experience can be considered.

Responsibilities

• Provide first-line technical support to clients.
• Log and manage support requests through help desk system.
• Set up and configure PCs and devices.

Skills

Strong interest in technology

Basic understanding of Microsoft Windows

Excellent communication skills

Organised and proactive

Ability to work under pressure

Attention to detail

Education

3 GCSEs (or equivalent) at grades 4+ (A-C)

GCSE Maths and English (or equivalents) at grades 3+

Job description

About ATOM Technology:

ATOM Technology is a forward‑thinking IT solutions provider based in Newcastle, delivering managed IT support, cloud computing, and cybersecurity services to businesses across the UK. We're passionate about helping organisations harness technology to achieve their goals. As we continue to grow, we're looking for an enthusiastic and motivated IT Helpdesk Apprentice to join our support team and begin a rewarding career in IT.

Overview:

You'll be part of our front‑line support team, assisting clients with technical issues and helping to keep their systems running smoothly. This hands‑on role combines real‑world experience with structured training, giving you the skills, confidence, and knowledge to become a qualified IT Support Technician.

Responsibilities:

• Provide first‑line technical support to clients via phone, email, and remote desktop tools.
• Log and manage all support requests through the company's help desk system.
• Diagnose and troubleshoot issues related to hardware, software, and networking.
• Set up and configure PCs, laptops, mobile devices, and peripherals.
• Assist with installing and updating operating systems and business applications.
• Maintain accurate technical records and documentation.
• Escalate complex technical issues to senior engineers where necessary.
• Deliver excellent customer service and communicate clearly with users of all technical levels.

Desirable skills:

• Strong interest in technology, IT systems, and problem‑solving.
• Basic understanding of Microsoft Windows, Office 365, and networking fundamentals.
• Excellent communication and teamwork skills.
• Organised, proactive, and eager to learn.
• Ability to work under pressure and prioritise effectively.
• Positive attitude and strong attention to detail.

Training & progression:

• Enrolment on a Level 3 IT Support Technician Apprenticeship, delivered in partnership with an approved training provider.
• Structured training covering hardware, networking, cloud computing, and cybersecurity.
• Regular mentoring and guidance from experienced ATOM Technology engineers.
• Opportunity for full‑time employment as an IT Support Technician upon successful completion of the apprenticeship.

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information please visit the UK ENIC website.

Working hours: 40 hours per week.

What we offer:

• £18,000 annual salary.
• 25 days holiday plus bank holidays.
• Continuous on‑the‑job training and development.
• Clear career progression opportunities within ATOM Technology.
• Friendly, inclusive, and modern working environment in Newcastle.
• Support for professional certifications (e.g., CompTIA, Microsoft).

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

Interested? Apply now!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.