IT Field Service Technician

Cameron Clarke Associates; England; Hybrid; GBP 26,000 - 30,000; Full time

Job summary

A leading recruitment agency in the United Kingdom is seeking an IT Field Service Technician for a field-based role covering the South Coast. This full-time position offers a competitive salary of £26,000 – £30,000, flexible working hours, and benefits including a company van, private healthcare, and training. The ideal candidate is self-motivated and adaptable, with a strong focus on customer service and the ability to meet SLA requirements. You will diagnose and repair retail systems, ensuring excellent communication and compliance with health & safety standards.

Benefits

Company van provided

Optional private healthcare scheme

Life insurance

Workplace pension

4 weeks’ holiday + bank holidays

Full training provided

Qualifications

• Must have a full UK driving licence.
• Comfortable working in a field-based role with varying requirements.
• Ability to meet SLA requirements.

Responsibilities

• Diagnose, troubleshoot and repair retail systems at client sites.
• Carry out installations and network fault-finding.
• Maintain clear communication with clients and colleagues.

Skills

Self-motivated

Team player

Field-based environment adaptability

Customer service

Time management

Job description

IT Field Service Technician | Field-based role covering the South Coast, ideally suited to candidates based in or around Southampton | Full Time | £26,000 – £30,000 pa

Established for over 20 years, our client provides end-to-end store systems support for retailers with multiple sites throughout the UK and beyond.

The position will be field-based and will involve some weekend work in order to meet customer demands.

Hours of work

75 hours per fortnight, Monday to Saturday week one and Tuesday to Friday week two. Alternate Sundays on-call on a paid overtime basis.

The exact working hours will be flexible in order to meet customer demands; however start time is no later than 08:00 daily unless otherwise arranged.

What’s in it for you?

• Salary up to £30,000, depending on experience and qualifications
• Company van provided
• Optional private healthcare scheme after six months
• Life insurance and workplace pension scheme (subject to eligibility)
• 4 weeks’ holiday + bank holidays per holiday year (January–December)
• Weekend work and overtime opportunities
• Full training provided in retail systems support
• Additional overtime may be available when required

Are you the right person for the job?

You’ll thrive in this role if you are:

• Self-motivated, tenacious and meticulous in your approach
• A strong team player with the ability to work confidently on your own
• Comfortable working in a field-based environment with varying daily demands
• Able to meet customer needs professionally and within SLA requirements
• A full UK driving licence

What will your role look like?

As an IT Field Service Technician, you will:

• Attend client sites to diagnose, troubleshoot and repair retail systems
• Carry out system installations and network fault-finding
• Provide excellent customer service while meeting SLA timeframes
• Complete worksheets, timesheets and expenses accurately and promptly
• Maintain clear written and verbal communication with clients and colleagues
• Comply with all company health & safety standards

What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!

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