IT & Facilities Support Assistant

WM Donald; Aberdeen City; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading civil engineering contractor is seeking an IT & Facilities Support Assistant in Aberdeen. This role involves providing first-line IT support, managing systems like NAV, and coordinating facility maintenance. The ideal candidate will possess strong IT skills, excellent communication abilities, and a proactive attitude towards continuous improvement. Join a respected company to develop your professional skills while ensuring compliance and operational efficiency.

Benefits

Competitive salary and benefits

Opportunities for professional development

Training programs

Qualifications

• Strong IT and administrative skills are essential.
• Excellent communication and interpersonal skills required.
• Good understanding of health & safety awareness is necessary.
• Ability to manage tasks independently and work to deadlines is crucial.
• A continuous improvement mindset is important.

Responsibilities

• Provide first-line IT support to office and site teams.
• Assist in managing company IT systems, including NAV and the WMD Reflow App.
• Liaise with third-party IT providers and monitor compliance.
• Generate and analyse reports using Excel and NAV data.
• Support the purchase and setup of new IT equipment.
• Coordinate repairs, maintenance, and inspections for facilities.
• Promote best practices in health, safety, and quality standards.

Skills

Strong IT and administrative skills

Excellent communication skills

Interpersonal skills

Health & safety awareness

Task management

Continuous improvement mindset

Tools

Excel

NAV (software)

Job description

Job Vacancy: IT & Facilities Support Assistant

Location: Aberdeen

Employment Type: Full-Time

Reporting to: IT & Facilities Manager

About Us

W M Donald Ltd is a leading civil engineering contractor with a strong reputation for quality, safety, and innovation. We are seeking a proactive IT & Facilities Support Assistant to join our Aberdeen team. This role is ideal for someone with strong IT and organisational skills who enjoys a varied workload, supporting both our digital systems and our facilities operations.

About The Role

You’ll play a key role in ensuring the smooth running of our IT systems and the maintenance of our office and workshop facilities. Working closely with the Facilities, IT & Roadworks Permit Manager, you’ll provide 1st-line IT support, help manage supplier relationships, and coordinate maintenance activities across our sites.

Key Responsibilities

• Provide first-line IT support to office and site teams.
• Assist in managing and developing company IT systems, including NAV and the WMD Reflow App.
• Liaise with third-party IT providers and monitor compliance with licences and service agreements.
• Generate and analyse reports using Excel and NAV data.
• Support the purchase and setup of new IT equipment.
• Coordinate repairs, maintenance, and inspections for company buildings and facilities.
• Obtain quotations for maintenance and project works.
• Promote best practices in health, safety, quality, and environmental standards across your area of responsibility.

Essential Requirements

• Strong IT and administrative skills.
• Excellent communication and interpersonal skills.
• Good understanding of health & safety awareness.
• Ability to manage tasks independently and work to deadlines.
• A continuous improvement mindset.

Desirable

• Technical knowledge of facilities or contractor management.
• Previous experience in facilities management or IT support.
• Understanding of ISO 9001, 14001 & 45001 standards.

Why Join Us?

• Competitive salary and benefits.
• Opportunities for professional development and training.
• Work with a respected civil engineering contractor with a strong reputation for quality and safety.