IT Desktop Build Engineer

Situations Vacant Ltd; Northampton; On-site; GBP 28,000; Full time

Job summary

A forward-thinking technology organization based in Northamptonshire is seeking candidates for an exciting IT operational support role. The successful applicant will provide comprehensive IT services, maintain documentation and stock levels, and ensure successful relationships with customers and third parties. The position involves delivering on operational tasks while adhering to defined processes and driving improvements in service quality. A salary of £28,000 per annum is offered for this pivotal role.

Responsibilities

• Provide IT operational support across the business for all IT services.
• Co-ordinate the build, configuration and deployment of client hardware, profiles and applications.
• Maintain stock levels, asset management, licensing compliance, and related documentation.
• Balance priorities quickly and manage customer expectations.
• Deliver technical solutions throughout all stages of the ITIL service lifecycle.
• Exceed customer expectations and support fellow Service Desk team members.
• Ensure all tasks adhere to defined processes and best practices.
• Develop successful relationships within the team and with 3rd parties.

Job description

Overview

Based in Brixworth, Northamptonshire. Salary, £28.000 pa

Due to expansion of the IT Department we have an exciting role and are looking for candidates to join a thriving organisation who are at the forefront in the technology field.

Purpose of the role is to…

Responsibilities

• Provide IT operational support across the business for all IT services
• Co-ordinate the build, configuration and deployment of client hardware, profiles and applications, in both a hands-on and administrative capacity
• Maintain stock levels, asset management, licensing compliance and related documentation
• Balance priorities quickly and effectively whilst managing customer expectations
• Use a strong and broad ranging technical and customer focused background to deliver
• We need this person to (deliverables)
• Support and deliver technical solutions throughout all stages of the ITIL service lifecycle
• Deliver on operational and project-based tasks, against demanding Service Level Agreements and challenging deadlines
• Exceed customer expectations whilst offering additional support and guidance to fellow Service Desk team members
• Ensure that all tasks adhere to defined processes, architectural principles, regulatory requirements, corporate compliance and industry best practice
• Develop successful relationships both within the team and with 3rd parties
• Own tasks from the request being raised until a satisfactory resolution has been met and agreed by the customer
• Identify enhancements to IT services, processes and procedures, and by doing so, improving quality, reliability, availability, security and performance across the IT landscape
• Champion change and drive service improvements