IT & Data Officer

Hall Green Health; Birmingham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A large NHS GP practice in Birmingham is seeking an IT & Data Officer. This role combines first-line IT support and a strong focus on data reporting and business intelligence. The successful candidate will manage user access, maintain IT assets, and present critical data for governance and service improvement. This position is vital for ensuring patient safety and operational efficiency while working in a fast-paced healthcare environment. A commitment to high standards of data integrity is essential.

Qualifications

• Experience providing first-line IT support in a professional environment.
• Experience extracting, analysing and presenting data.
• Experience working in a Primary Care or NHS setting.

Responsibilities

• Act as first-line IT support for practice staff.
• Extract, validate and analyse data from clinical systems.
• Develop and maintain dashboards for performance metrics.

Skills

Strong analytical skills

Ability to interpret data

Organizational skills

Clear communication skills

Troubleshooting skills

Education

Relevant qualification in IT, Data, or Computing

GCSEs including English and Mathematics

Tools

Microsoft 365

EMIS

Power BI

Job description

The IT & Data Officer will play a keyrole in supporting the safe, effective and efficient use of digital systemsacross Hall Green Health. The post-holder will provide first-line IT support,ensure robust access control and asset management, and lead on the extraction,analysis and presentation of operational and clinical data to supportgovernance, performance and service improvement.This role has a strong data focus, supporting business intelligence, audit, QOFperformance, access reporting and dashboard development, while maintainingresponsibility for day-to-day IT operational support.The role contributes directly to patient safety, information governance andoperational resilience.

Main duties of the job

Hall Green Health is seeking an IT and Data Officer to support the safe and effective use of digital systems across our large NHS GP practice serving approximately thirty two thousand patients.

This role combines first-line IT support with a strong focus on data reporting and business intelligence. The post holder will manage user access and system issues, maintain IT assets and liaise with suppliers, while also extracting analysing and presenting clinical and operational data to support governance performance and service improvement.

Key responsibilities include developing dashboards for access and QOF performance, supporting audits, maintaining Information Governance standards and ensuring secure role-based access controls. The successful candidate will be confident working with Excel and clinical systems such as EMIS, able to interpret data accurately and communicate findings clearly to non technical staff.

This is an opportunity to contribute directly to patient safety operational efficiency and digital transformation within a forward thinking primary care environment.

For full details please refer to the full Job Description and Person Specification.

About us

Hall Green Health is a large, forward-thinking NHS GP practice serving approximately 32,000 patients in Birmingham. As part of a progressive Primary Care Network, the practice delivers high-quality, patient-centred care supported by a strong focus on digital innovation, data-driven decision-making and continuous improvement. We operate in a dynamic, fast-paced environment, combining traditional general practice values with modern systems and technology to improve access, safety and efficiency. Hall Green Health is committed to professional development, collaborative working and maintaining high standards of governance and patient care.

Job responsibilities

IT Support - Digital Operations

• Act as first-line IT support for practice staff resolving hardware software and access issues
• Manage user account creation modification and removal across practice systems including joiners and leavers
• Maintain secure role-based access controls in line with Information Governance policies
• Escalate technical issues appropriately to external suppliers such as CSU and system providers and track through to resolution
• Maintain and update the IT asset register
• Support maintenance of IT infrastructure including devices printers telephony and networking equipment
• Assist in business continuity arrangements relating to IT systems
• Support the safe implementation of digital system changes under direction of the Digital and Transformation Lead
• Provide on-site support during critical system incidents where required
• Extract validate and analyse data from clinical and operational systems including EMIS, Docman, Digital Front Door, telephony and Microsoft
• Develop and maintain dashboards for access appointment utilisation QOF performance activity workflow and governance metrics
• Support audits and quality improvement initiatives
• Create and maintain searches and protocols within clinical systems under guidance
• Support preparation of reports for practice meetings PCN reviews and external reporting requirements
• Ensure data outputs are accurate clearly presented and understandable to non-technical staff
• Identify trends and anomalies in data and escal ate concerns appropriately

Governance & Compliance

• Support Information Governance processes including asset register maintenance and access audits
• Maintain appropriate documentation of system changes and data processes
• Support clinical safety awareness by ensuring digital changes are documented and escalated appropriately
• Assist in responding to data queries or incidents
• Assist and coordinate Display Screen Equipment assessments
• Work in line with GDPR and NHS data protection requirements
• Communicate clearly with staff regarding IT issues and system changes
• Provide updates on known outages or system disruptions
• Liaise effectively with external suppliers and IT support providers
• Work collaboratively across clinical administrative and management teams
• Promote safe and efficient digital working practices

General Responsibilities

• Work in accordance with the Practices policies and procedures
• Uphold principles of equality diversity and inclusion
• Participate in ongoing training and development
• Support general operational priorities as required

Person Specification

Skills & Abilities

• Strong analytical skills with attention to detail.
• Ability to interpret data and present it clearly to non-technical audiences.
• Strong organisational and time-management skills.
• Ability to prioritise workload in a fast-paced environment.
• Clear and professional communication skills (verbal and written).
• Ability to work independently and escal ate appropriately.
• Strong troubleshooting skills.
• Ability to identify trends and recommend improvements.
• Confidence presenting data to groups.
• Ability to develop simple process improvements using digital tools.

Qualifications

• GCSEs (or equivalent) including English and Mathematics.
• Evidence of strong IT literacy.
• Willingness to undertake further training in NHS systems, Information Governance and data analytics.
• Relevant qualification in IT, Data, Computing, Business Intelligence or similar.
• NHS Information Governance training.
• Power BI or dashboarding training.

Experience

• Experience providing first-line IT support in a professional environment.
• Experience extracting, analysing and presenting data.
• Experience using Microsoft 365, particularly Excel (e.g. formulas, pivot tables, data validation).
• Experience managing user accounts and access controls.
• Experience working with confidential or sensitive information.
• Experience working in a Primary Care or NHS setting.
• Experience using EMIS or other clinical systems.
• Experience building dashboards or performance reports.
• Experience supporting audits or quality improvement projects.
• Experience liaising with external IT suppliers or support providers.

Knowledge

• Understanding of data confidentiality and GDPR principles.
• Understanding of the importance of accurate data in healthcare.
• Awareness of cybersecurity and safe digital working practices.
• Understanding of structured problem-solving approaches.
• Understanding of QOF and primary care performance frameworks.
• Awareness of NHS Digital / clinical safety principles.
• Knowledge of NHS reporting requirements.

Personal Attributes

• Professional, reliable and trustworthy.
• Calm under pressure.
• Proactive and solution-focused.
• Committed to patient safety and data integrity.
• Able to maintain confidentiality at all times.
• Positive and collaborative approach to team working.
• Ability to work on-site at Hall Green Health as required.
• Flexible approach to support operational needs.
• Commitment to continuous professional development.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.