IT Build Engineer

Click Digital; Birmingham; On-site; GBP 25,000 - 30,000; Full time

Job summary

A technology service provider in Birmingham is seeking a Reverse Line IT Operative to manage the receipt and processing of devices. Responsibilities include handling warranty returns and ensuring clear communication with supervisors and engineers. Ideal candidates should have experience with SAP and ITSM. This position is crucial for maintaining operational workflows and device management.

Qualifications

• Experience with SAP and ITSM for processing devices.
• Strong communication skills to liaise with supervisors and engineers.

Responsibilities

• Receipt of devices from the field and processing with repair vendors.
• Process warranty returns to vendors.
• Maintain clear communication with Supervisor/Manager and engineers.

Job description

Overview

We are recruiting for a Reverse Line IT Operative on contract to be based at our IT Client's site in Birmingham.

Responsibilities

• Receipt of devices back into site from the field and processing with repair vendors using SAP and ITSM to ensure devices follow the correct path to Engineers, stock or return to repair vendors.
• Process warranty returns to vendors.
• Liaise with Supervisor/Manager and engineers to maintain clear communication and ensure workflows are correct and completed in a timely manner.