IT/AV Technician (Westlakes Campus)

University of Lancashire; Marshaw; On-site; GBP 40,000 - 60,000; Full time

Job summary

A higher education institution is looking for an IT/AV Technician to join their Learning and Information Services team. The role involves installing and maintaining various IT and AV resources, as well as supporting staff and students in using learning technologies. Strong experience in IT support and excellent customer service and communication skills are essential. The position is based at the Westlakes campus in Cumbria, offering a package of rewards and benefits including career development opportunities.

Benefits

Attractive annual leave entitlement

Access to employee benefits platform

Qualifications

• Experience of IT and AV technical support in a customer-facing role.
• Ability to instruct and demonstrate IT and AV equipment.
• Good customer service and communication skills.

Responsibilities

• Install and maintain IT and AV resources across the estate.
• Support staff and students in learning technologies.
• Assist in web conferencing activities and event support.

Skills

IT support

AV technical support

Customer service

Communication skills

Education

A Levels or equivalent

Job description

Overview

The University of Lancashire wishes to recruit an IT/AV Technician to join our Learning and Information Services team at our Westlakes campus in Cumbria.

The successful candidate will be required to install and maintain a diverse range of IT, audio-visual and specialist resources and facilities across the estate and support other technical teams in the delivery of core teaching activities. The role holder will be required to support staff and students in the implementation and use of a range of learning technologies, including web conferencing activities and event support.

Westlakes is a developing campus with new and exciting courses being developed so the ability to adapt knowledge and experience to support staff and students across the range of subject disciplines we support on campus is essential.

The successful candidate will be naturally inquisitive and will possess a range of relevant skills and experience. They will have experience of IT and AV technical support in a customer facing role and of instruction and demonstration of IT and AV equipment, along with good customer service and communication skills, both written and verbal, and the ability to liaise effectively with customers and colleagues.

A Levels or equivalent or equivalent experiential learning are required for this role.

What we can offer you

Our people are our most important asset. We\'ll encourage you to make the most of your talents and continually develop your skills and knowledge. As well as realising your career ambitions, you\'ll be making a positive difference to other people\'s lives. We also offer a fantastic package of rewards and lifestyle benefits - from an attractive annual leave entitlement to access to a comprehensive employee benefits platform.

Disability Confident

Proud member of the Disability Confident employer scheme.

Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.

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Our values

When you work for the University of Lancashire, you\'ll be part of a thriving community of talent that\'s united in a common commitment to transform lives. We do this by delivering an outstanding educational experience and creating prosperity and opportunity in the communities we serve. Whatever your role, you\'ll be playing a vital part in helping us achieve our vision.