IT Apprenticeship

Baltic Apprenticeships; Ashton-under-Lyne; Hybrid; GBP 16,000 - 18,000; Full time

Job summary

A growing IT support company in Greater Manchester is looking for a motivated IT Apprentice. Ideal candidates will be eager to learn and work alongside experienced technicians, providing IT support to local schools. Responsibilities include first-line support, user account management, and troubleshooting technical issues. Full training is provided through a Level 3 apprenticeship program, ensuring a solid foundation in IT. This is an excellent opportunity to kickstart a career in technology with opportunities for future training and progression.

Benefits

Flexible working hours

Opportunities for career progression

Work from home when not on-site

Qualifications

• Interest in pursuing a career in IT support.
• Familiarity with basic IT concepts.
• Ability to communicate effectively with team members.

Responsibilities

• Provide first line IT support to users and customers.
• Assist with user account management in Active Directory.
• Troubleshoot hardware and software issues.

Skills

Genuine interest in IT

Good communication skills

Willingness to learn

Time management

Basic understanding of IT

Ability to work independently and in a team

Job description

Exciting IT Apprentice Opportunity at Simply ICT Solutions!

Simply ICT Solutions Ltd is a growing IT support company based in Greater Manchester, delivering reliable and practical technology solutions to schools and businesses across the region. The company is known for its customer focused approach, strong technical expertise, and commitment to helping clients operate securely and efficiently through effective IT support. They are seeking a motivated and enthusiastic IT Apprentice with a genuine interest in technology and a strong willingness to learn. This opportunity is ideal for someone looking to start a career in IT who is eager to develop their skills, gain hands on experience, and grow within a professional environment.

Simply ICT Solutions proudly offer dedicated IT support to schools, supporting a large number of schools throughout Tameside, Stockport, Oldham and Manchester. They work closely with schools and multi-academy trusts, ensuring that they receive the best possible value for their money. As an IT Apprentice you will be responsible for working alongside their Technicians to provide a seamless IT experience for the students and staff within their schools and MATs.

The successful candidate will join a supportive and collaborative team where learning is encouraged and development is a priority. Working alongside experienced engineers, the apprentice will assist with day to day IT support tasks, problem solving, and real client projects, gaining valuable practical experience from the outset. As part of the role, the apprentice will complete a structured training programme with Baltic Apprenticeships, attending two day training blocks every 4 to 6 weeks to build technical knowledge and professional skills alongside their workplace learning.

In this role, you'll work towards your Level 3 Information Communications Technician qualification, delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job

• Provide first line IT support to internal users and external customers, responding to tickets, calls and on-site requests in line with agreed service level agreements.
• Assist with user account management, including password resets, new user creation, access permissions and security tasks within Active Directory and Microsoft 365.
• Support endpoint security by installing, monitoring and maintaining antivirus and device protection solutions, ensuring systems remain secure and compliant.
• Troubleshoot hardware, software and connectivity issues using remote monitoring and management tools, command line diagnostics and documented procedures.
• Install, configure and maintain IT equipment including laptops, printers, mobile devices, servers and networked storage, both remotely and on-site.
• Assist with software installation, configuration and updates across multiple platforms including Windows, macOS, Chromebooks and iOS devices.
• Document all support tasks, resolutions and escalations accurately using the helpdesk system to maintain a clear audit trail and support service improvement.
• Gain hands on experience with cloud technologies such as Microsoft Intune, Google Workspace and SharePoint, as well as basic scripting and automation tools.

Full training and support will be provided by your workplace mentor and from the team at Baltic Apprenticeships.

Desired Qualities, Skills and Knowledge

• Genuine interest in IT.
• Basic understanding of IT.
• Good communication skills.
• Willingness to learn.
• Can work independently and in a team.
• Has good time management and organisational skills.

Salary, Hours & Benefits

• £16,000-£18,000 per annum.
• Opportunities for career progression.
• Flexible working hours.
• WFH when not on-site at a school.

This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we'll support you to take the next steps, including further training and progression onto a Level 4 qualification.

Your Training with Baltic Apprenticeships

This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT.

You'll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, you'll accelerate your skills and get the qualification and confidence you need to thrive in IT.

You'll be based full time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists.