IT Analyst

spectrum-tech; Swindon; On-site; GBP 30,000 - 50,000; Full time

Job summary

A technology solutions provider in Swindon is seeking Microsoft Support Analysts for an eCommerce project. This role involves providing IT technical support and resolving incidents, requiring strong skills in Microsoft SQL Server, Excel, and ticketing tools like JIRA. A bachelor's degree is mandatory, and familiarity with SharePoint and Azure is preferred. Interested candidates should apply with their CV before October 26, 2025.

Qualifications

• Experience providing IT Technical Support as first point of contact.
• Working knowledge of Microsoft SharePoint and Azure cloud.
• Good experience with SQL and Microsoft Excel.

Responsibilities

• Providing technical support to service users.
• Supporting incident resolution and diagnosis.
• Ensuring timely resolution of incidents and requests.

Skills

Microsoft SQL Server

Power BI

Microsoft Office 365

Microsoft Word

Microsoft Excel

HTML

CSS

Education

Bachelors degree or above

Tools

Postman

Ping API

ReadyAPI

JIRA

ServiceNow

Confluence

Job description

We are looking for Microsoft Support Analysts to work with in eCommerce project.

Job Responsibilities:

• Providing IT Technical IT support to users of services as first point of contact
• Supporting for incident resolution
• Supporting in diagnosing, resolving technical IT problems and incidents management
• Ensuring the delivery of an effective and appropriate service to all service users
• Timely resolution and escalate as appropriate, incidents and requests for service received from service users via email, web form or telephone
• To be a part of a Agile team - Working knowledge of Microsoft SharePoint
• Working knowledge of Microsoft Azure cloud
• Good experience using SQL and Microsoft Excel
• To be a part of a Agile team
• Working experience with API tools / REST API
• Knowledge in using Microsoft SharePoint and Azure cloud

Skills Required:

• Microsoft SQL Server
• Power BI
• Microsoft Office 365
• Microsoft word
• Microsoft Excel
• HTML
• CSS

API Tools:

• Postman
• Ping API
• ReadyAPI

Databases:

• Microsoft SQL Server
• Oracle 10g

Ticketing tools:

• JIRA
• ServiceNow
• Confluence

Desirable:

• Any Payment gateway experience is desirable
• Any e-commerce related experience is desirable

Educational qualification:

• Bachelors degree or above

If you are interested, please apply with your updated CV on or before 26/10/2025