IT Airport Engineer - Edinburgh Airport

ESP; Scotland; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading global IT support provider is seeking an IT Airport Engineer to work in Edinburgh Airport. The role involves troubleshooting and resolving IT issues, providing excellent customer service, and maintaining airport passenger processing systems. Candidates should have extensive IT experience and a commitment to ongoing learning and development.

Benefits

Perkbox discounts

Access to IT certifications like CompTIA, CCNA, ITIL, and Microsoft

Qualifications

• 5 years of UK working history for airside clearance checks.
• Extensive experience with Microsoft Windows operating systems.
• Ability to lift or push 20-40 kilograms of equipment.

Responsibilities

• Install, troubleshoot, and repair desktops, laptops, and peripherals.
• Maintain communication with colleagues and service desk.
• Mentor and train Airport Technicians within the team.

Skills

Expert in IT Systems & Infrastructure

Exceptional Communication & Customer Service

Driven & Adaptable Professional

Skilled in IMAC Procedures

Job description

ESP Global Services is looking for an Airport Engineer to join us at the Edinburgh Airport

28th August, 2025

IT Airport Engineer - Edinburgh Airport

Join our team as anITAirport Engineerand show your passion for solving IT problems with good customer service engagement. You will provide and maintain continuity of service for all components of the Airport passenger processing system and resolve any technical issues, including more complex issues requiring specialist knowledge, that may occur.

If you seek a career in IT and you are passionate to learn and developing, we can offer you exposure to multiple technologies and multiple global customer environments.

Airport Engineer Key Responsibilities:

• Install, troubleshoot, and repair desktops, laptops, and peripherals, carry out regular routine and preventative maintenance on the range of passenger processing equipment within the airport.
• Supply and replace IT consumables, such as paper and ink toner, when required
• Troubleshoot within Windows / iOS / Android OS support, software installations, and security updates.
• Troubleshoot basic network connectivity issues (LAN, WAN, VPN, Wi-Fi).
• Respond to customer incidents and service requests assigned by the Global Service Desk / Line Manager. Troubleshoot and resolve within SLA, Airline host and connectivity issues.
• Maintain a high level of communication at all times with both colleagues and senior members of staff and provide timely updates to the Global Service Desk as required. Updating call details in a timely manner.
• Consistently provide updates to the ESP Service Desk and end users on all live incidents and service requests
• Carry out regular “floor-walking” and pro-active line of sight checks/ routine preventive maintenance to identify, log, and resolve any issues before they are raised as incidents through the Global Service Desk.
• Mentor and train all Airport Technicians within your team.

28th August, 2025

IT Airport Engineer - Edinburgh Airport

Join our team as anITAirport Engineerand show your passion for solving IT problems with good customer service engagement. You will provide and maintain continuity of service for all components of the Airport passenger processing system and resolve any technical issues, including more complex issues requiring specialist knowledge, that may occur.

If you seek a career in IT and you are passionate to learn and developing, we can offer you exposure to multiple technologies and multiple global customer environments.

Airport Engineer Key Responsibilities:

• Install, troubleshoot, and repair desktops, laptops, and peripherals, carry out regular routine and preventative maintenance on the range of passenger processing equipment within the airport.
• Supply and replace IT consumables, such as paper and ink toner, when required
• Troubleshoot within Windows / iOS / Android OS support, software installations, and security updates.
• Troubleshoot basic network connectivity issues (LAN, WAN, VPN, Wi-Fi).
• Respond to customer incidents and service requests assigned by the Global Service Desk / Line Manager. Troubleshoot and resolve within SLA, Airline host and connectivity issues.
• Maintain a high level of communication at all times with both colleagues and senior members of staff and provide timely updates to the Global Service Desk as required. Updating call details in a timely manner.
• Consistently provide updates to the ESP Service Desk and end users on all live incidents and service requests
• Carry out regular “floor-walking” and pro-active line of sight checks/ routine preventive maintenance to identify, log, and resolve any issues before they are raised as incidents through the Global Service Desk.
• Mentor and train all Airport Technicians within your team.

What You Need:

• Expert in IT Systems & Infrastructure: Extensive hands-on experience with Microsoft Windows (2010, 2016) operating systems and a deep understanding of network architecture and IT hardware connectivity, ensuring seamless operations and efficient troubleshooting.
• Driven & Adaptable Professional: Highly self-motivated with a passion for continuous learning and an agile approach to navigating new technologies and challenges. Thrives in both independent and collaborative environments.
• Exceptional Communication & Customer Service: Strong communicator with excellent verbal and written skills in English. Known for providing top-tier customer service, swiftly resolving issues, and ensuring a positive user experience at all times.
• Skilled in IMAC Procedures: Proficient in the full IMAC lifecycle—installing, moving, adding, and changing IT assets with precision and attention to detail.
• 5 years of UK working history, which can be referenced for airside clearance checks4

Physical Requirements:

• Able to lift or push 20-40 kilograms of equipment if needed.
• Able to stand or kneel for extended periods of time.
• Able to use mechanical tools.

Work Details:

• Schedule:Rotational shifts, 4on 2off,commitment from 04:00 - 12:30 / 12:30 - 21:00 + On Call availability
• Location: Airport-based OnsiteEdinburgh Airport

What we will offer:
Salary:
We offer£23,809.50per annum +£160 per month for shift allowance, on-call rate of £20, overtime pay.

• Perkbox discounts
• ESP Learning:Access to IT certifications like CompTIA, CCNA, ITIL, and Microsoft — with a clear promotional path tied to your learning and development.

Personal & Professional Development
Within a learning and development culture, we offer unlimited access to a wealth of professional and personal training so that you may develop your career. We will guide all employees to both specific technologies and client environment training and compliment with recommended learning journeys via our L&D system, that cater to helping you reach career goals or objectives — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here.


Who are we:
ESP Global Services has been providing customized 24/7 Global IT support solutions since 1992, expertly managed by a dedicated service delivery team, we offer day-to-day support via teams of on-site engineers or responsive visiting engineers, and multi-lingual service desk coordination that’s manages over 1,000 tickets a day for more than 200 customers.

We are global community of exceptional people passionately working together with one shared vision. We uphold the highest standards of ethics, compliance, and security. We are fully ITIL-aligned and ISO-accredited for Environment, Information Security, Business Continuity, IT Service Management, and Occupational Health and Safety, and have privacy built by design into all our systems.

Join a team that prioritizes excellence—our ISO 9001 certification reflects our commitment to quality and superior customer service.

ESP Global Services is an equal opportunity employer.Apply For Job