ISPA Team Administrator

Hampshire and Isle of Wight Healthcare NHS Foundation Trust; Winchester; On-site; GBP 24,000 - 27,000; Full time

Job summary

A regional healthcare provider located in Winchester is seeking a Team Administrator. This role involves managing patient communications via phone and email while ensuring an accurate and respectful service. Ideal candidates will possess good communication skills and a patient-focused attitude. Previous administration experience is advantageous, although full training will be provided. The position offers a salary range of £24,937 to £26,598 based on full-time hours, with flexible working options available.

Qualifications

• Experience in an administration role is preferred but not essential as full training is provided.
• Great communication skills and the ability to adapt and prioritize tasks are essential.
• Patient focus and excellent telephone manner are critical.

Responsibilities

• Answering a variety of calls from patients and health care providers.
• Accurate recording of information during calls.
• Managing email requests and referrals with the same respect as calls.

Education

GCSE Grade C or equivalent including Mathematics and English Language

IT Skills

Job description

Go back Hampshire and Isle of Wight Healthcare NHS Foundation Trust

ISPA Team Administrator

The closing date is 28 December 2025

Are you someone who thrives on helping and supporting people...If so we have the job for you! An exciting job opportunity has arisen in our Administration department for the Integrated Single Point of Access (ISPA) We work in conjunction with community nurses and occupational therapists who deliver patient care to Winchester, Andover, Alton and Basingstoke districts. Known as the Mid & North Hampshire patch.

We are searching for someone who is patient focused, striving to give every patient who they interact with in the service to the right care. Providing excellent telephone manner to both Patients and Nurses and the ability to address and answer email referrals professionally.

This is the perfect post for anyone who has previous experience within an administration role or knowledge of community health and social care. However, it is not essential as full training is provided. We are looking for someone who is a great team player but can also work independently, with great communication skills and the ability to be flexible, adapt and prioritise to ensure quality care is fully focused on.

Only open to current employees of Hampshire & Isle of Wight NHS system, which is limited to: Hampshire and Isle of Wight ICB, Hampshire & Isle of Wight Healthcare FT, Portsmouth Hospitals University NHS Trust, University Hospital Southampton FT, South Central Ambulance Service or Hampshire Hospitals FT.

Main duties of the job

The team provides an essential service that will include taking a variety of calls daily from patients, carers, relatives, GP's, hospitals and other health care providers. These calls are to be answered in a timely manner and accuracy is essential in recording of information, we pride ourselves on the work that's produced and always ask for a quality over quantity approach. These ensure the highest level of service is provided to all. Along side the calls we have an email inbox where similar requests and referrals will be received, and again these are to be accurately accounted for and treated with the same respect as a service user who has called into the service.

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.

Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.

We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.

Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Person Specification

Qualifications

• GCSE Grade C or equivalent, including Mathematics and English Language
• IT Skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

£24,937 to £26,598 a year Based on Full time hours