Investment Administrator

Bromford; Lichfield; Hybrid; GBP 26,000; Full time

Job summary

A leading housing provider in Lichfield is seeking an Investment Administrator to support the effective operation of their Home Investment Team. This role involves managing customer enquiries and providing administrative functions to improve homes and neighborhoods. Ideal candidates will have experience in customer service and be proficient in Microsoft Office. The position offers a competitive salary of £25,483.76 per year, flexible working arrangements, and various employee benefits.

Benefits

Performance Bonus

Personal benefits fund

27 days annual leave

Pension options

Wellbeing Support

Retail discounts

Qualifications

• Experience in a customer-focused role with empathetic communication.
• Ability to manage data accurately and produce clear records.
• Ability to adapt technical information for a range of audiences.

Responsibilities

• Support the effective operation of the Home Investment Team.
• Manage customer enquiries and ensure timely information delivery.
• Deliver administrative and project support functions for investment works.

Skills

Customer-focused communication

Proficiency in Microsoft Word, Excel, Outlook

Written and verbal communication skills

Ability to work independently

Teamwork and relationship building

Job description

About the role

Contract: Fixed term contract for 6 months

Hours: 37.5 hours per week

Location(s): Lichfield

As our Investment Administrator, you’ll play a vital part in supporting the effective operation of our Home Investment Team. You’ll be the first point of contact for managing customer enquiries, ensuring that residents receive timely, clear and helpful information. Alongside providing excellent customer service, you’ll deliver a range of administrative and project support functions, helping the team to plan, monitor, and deliver investment works that improve our homes and neighbourhoods.

This role is key to ensuring that we achieve our goal of providing homes that our customers are proud to live in – homes that support them and their families to thrive, not hold them back.

You’ll be based in the office 2–3 days per week, collaborating closely with colleagues, and will also have the flexibility to work from home for the remainder of the week.

Join Bromford, part of BromfordFlagship, and become part of a leading housing provider delivering community-focused services across the Midlands and South West — all backed by the scale and ambition of the BromfordFlagship group.

What we’re looking for

We’re looking for someone who is highly organised, customer-focused, and proactive in supporting colleagues. You will:

• Have experience of working in a customer-focused role, with the ability to provide clear, empathetic, and professional communication.
• Be confident using Microsoft Word, Excel, and Outlook, with the ability to manage data accurately and produce clear records.
• Demonstrate excellent written and verbal communication skills, with the ability to adapt technical information for a range of audiences.
• Show the ability to work independently, manage multiple priorities, and use your initiative to support team goals.
• Be a team player who can build strong, positive working relationships with colleagues, contractors, and other stakeholders.

Additional requirements

• Ability to complete a Basic DBS check.
• Commitment to providing outstanding customer service and continuous service improvement.
• A flexible approach to work, with the ability to adapt as priorities change.
• Willingness to work in a hybrid way, with 2–3 days per week in the office and the rest from home.

Benefits Package

• Salary: £25,483.76 per year, with an annual salary review
• Performance Bonus: Based on individual and company-wide targets
• Flexible Working: We’re happy to explore options if this is important to you
• Personal benefits fund: £500 annual allowance for benefits such as private medical insurance, dental treatment, critical illness cover, or gym membership
• Annual leave: 27 days per year, plus bank holidays, with an option to buy or sell up to 5 days
• Pension options: Choose from two pension schemes, with employer contributions of up to 10%
• Life Assurance
• Wellbeing Support – not just for you, but also for your partner, children, parents, and siblings. Plus, access to a free app with virtual GP services and mental health resources.
• Retail discounts: Save money on groceries, clothing, electronics, and more
• Family Leave – supporting colleagues with parental and dependant responsibilities, including maternity, paternity, adoption, parental, dependent care, and carers’ leave.

At Bromford, we’re proud to be recognised as a Great Place to Work, thanks to our inclusive, values-driven culture. We know that diverse teams bring out the best in everyone, and we actively welcome applications from people of all backgrounds, identities, and experiences.

We are committed to creating a workplace where everyone feels valued, supported, and able to thrive. Wherever possible, we offer flexible working arrangements to help you balance your work and personal life, alongside the tools, training, and opportunities you need to develop and succeed in your career.

Closing date: 26th September 2025

We may close this vacancy sooner if we receive a high number of applications. If you have any questions or need assistance, please contact Natalie Sayer, Resourcing and Talent Specialist, at [e-mail].