Interim Head of Product - Customer Care

The Green Recruitment Company; Bristol; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading recruitment agency is seeking an Interim Head of Product for Customer Care in Bristol. The successful candidate will lead customer contact strategy and product execution, managing a team while ensuring exceptional service delivery. Ideal candidates will have strong experience in product leadership and a passion for enhancing customer experiences. This role offers an opportunity to influence a global product strategy in a dynamic energy sector.

Qualifications

• Minimum of two years experience as a Head of Product mentoring Product Managers.
• Skilled in delivering outcomes in dynamic environments.
• Passionate about user experience in operational settings.

Responsibilities

• Lead strategy and execution for Customer Care products.
• Refine global product strategy and roadmap.
• Manage a team of product managers and engage with stakeholders.

Skills

Product strategy definition

Team management

Analytical skills

Communication

Experience in contact centres

Job description

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Interim Head of Product - Customer Care, Bristol

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Client:

The Green Recruitment Company

Location:

Bristol, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

1e2beddfb066

Job Views:

9

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

Their intelligent platform enables energy utilities to unlock the full value of a radically changing energy system and propel us to a future where renewable energy is sustainable, affordable and accessible for all.

What will I be doing?

As the Interim Head of Product for Customer Care, you will lead the strategy and execution of the Agent Experience and Customer Contact as a Service (CCaaS), and Customer Self-Service Experience.

These products are mission-critical to our vision and objective to enable global energy retailers to provide exceptional, AI-driven, and cost-efficient customer service.

Your responsibilities will include:

Owning and refining the global strategy and roadmap for Customer Care products

Driving delivery of in-flight development milestones and evolving the product strategy as we learn from customer adoption

Collaborating with Commercial, Design, and Engineering teams to refine the go-to-market strategy

Representing us in external engagements, conferences, and client meetings

Managing and developing a talented team of product managers while contributing to the broader product community

About You

You are a seasoned product leader who can hit the ground running in a dynamic, fast-paced environment.

(Must have) Experienced in managing and scaling multiple product teams, with a minimum of two years experience as a Head of Product mentoring and coaching a team of Product Manager

Skilled in defining and delivering product strategy, roadmaps, and outcomes

Experienced in managing and scaling multiple product teams

Passionate about end-user experience, particularly in operational and contact centre environments

Highly analytical, resourceful, and hands-on, with a strong focus on outcomes

An excellent communicator who can influence senior leadership and external stakeholders

Known for building strong internal and external relationships

Comfortable with travel for key client and industry engagements

What will set you apart

Prior experience as a Head of Product managing multiple product teams

Strong commercial acumen, particularly around go-to-market strategy and pricing

Background in energy retail operations and contact centres (CCaaS)

Experience leveraging AI to enhance customer experiences