Insurance Performance Lead

Motability Operations; Bristol; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading mobility solutions provider in London seeks an Insurance Performance Lead. This role focuses on driving insurance performance through data analysis, ensuring insurance remains affordable for customers, and requires UK motor insurance experience. Strong analytical skills and the ability to communicate complex data insights to stakeholders are essential. The position offers competitive benefits, including a generous pension plan and flexible working arrangements.

Benefits

Annual discretionary bonus

15% non-contributory pension

28 days annual leave

Private Medical Insurance

Employee Discount Scheme

Generous family leave policies

Qualifications

• Strong analytical mindset with curiosity to explore data.
• Ability to influence suppliers and challenge performance.
• Experience in sharing and automating knowledge.

Responsibilities

• Drive performance meetings with stakeholders.
• Track performance against contracts and SLAs.
• Provide actionable insights for strategic decisions.

Skills

UK motor insurance experience

Data analysis and visualization

Stakeholder management

Negotiation skills

Proactive improvement focus

Tools

SQL

Power BI

Snowflake

Job description

About The Role

What you’ll be doing Motability Operations is the UK’s largest leasing company, supporting over 830,000 customers with worry-free mobility solutions. Insurance is a major part of the Motability Scheme lease costs, and the insurance proposition supports our customers whilst being both risk and cost conscious. To ensure we deliver on our insurance strategy, we are expanding our Insurance Solutions team and are seeking an Insurance Performance Lead. This data-based role will be integral to the overall performance of insurance and ensuring insurance remains affordable and a valued component of the lease for our customers through supporting today’s operations and the transformational delivery of the strategy. Direct Line Motability are a strategic long term Scheme Partner whose service provision is an essential element of MO’s overall Scheme Proposition.

Contract Performance

• Drive regular performance meetings with Direct Line Motability and internal stakeholders to influence and manage supplier relationships through data-driven discussions and collaborative problem-solving.
• Own the Strategic Contracts between Direct Line and MOG, responsible for tracking performance against the contract, monitoring and evaluating performance, leveraging data and analytics against contractual SLAs, KPI’s and claim indemnity initiatives (CIIs) highlighting areas of underperformance.
• Support the Proposition and Operations Manager by identifying trends, anomalies, and opportunities for improvement in claims handling and overall service delivery.
• Work with internal and external Legal Counsel to incorporate any Contract changes including obtaining senior stakeholders’ (eg Group Board, Audit Committee) approval and sign off.

Strategy Planning, Claims indemnity and cost management

• Provide actionable insights that support strategic decisions and operational improvements including supporting annual DLM budget setting (OpEx) and performance against budget, providing challenge and identifying efficiency and saving opportunities through data
• Track annual process against set Claims indemnity initiatives (CIIs) and use data to suggest future opportunities to reduce claim costs
• Own and track against MO’s insurance risk appetite framework and ensuring it is reviewed at least annually supporting annual reinsurance placement

Reporting & Automation

• Own relationship with DLM MI team and coordinate delivery of DLM-authored MI and reporting via the Partner Portal
• Design, build, and maintain automated internal reporting dashboards using tools like Power BI, Tableau, or equivalent.
• Ensure timely and accurate delivery of monthly, and quarterly reports to Executive and other stakeholders adding value through insight
• Own, run and automate data reconciliation controls between DL and MO that ensure MO’s fleet is 100% insured and other data governance, quality and compliance requirements

Governance & Stakeholder Engagement

• Secretary of the Quarterly Insurance Committee, prepare and co-ordinate cross functional completion of the reporting pack, capture minutes and actions and ensure timely completion
• Ownership of Insurance Issue and Risk register
• Manage the monthly performance management meeting working collaboratively to ensure all data inputs are available in a timely fashion

About You

You will have a strong analytical mindset with a natural curiosity to explore data and uncover insights. You will be a team player within MO’s Insurance Solutions team with excellent communication skills and able to articulate complex data stories to non-technical audiences as this role requires interaction with Direct Line, General Counsel, Finance, and Executive Stakeholders. Insurance is a high performing team where everyone is encouraged and supported to develop to their highest potential.

Minimum criteria

• Be a good role model for the purpose and values of Motability Operations
• UK motor insurance experience
• Good financial acumen and strong commercial discipline
• Passionate about data, with experience of using code or tools (e.g. SQL, Snowflake etc) to query data, and visualisation tools (e.g. Power BI) to tell a story and drive good business decisions
• History of openly sharing and automating knowledge, plus insight and interest in AI-driven solutions
• Stakeholder management at senior level
• Ability to influence suppliers and challenge performance with credibility
• Negotiation / influencing skills in a (regulated) environment
• Proactive, improvement-focused, and comfortable challenging the status quo.

Desirable

• Familiarity with the Motability Scheme or similar customer-focused organisations.
• Agile ways of working experience
• Contract / outsource management

Who you’ll be working with

You will work as part of a growing insurance team focused on delivering right outcomes for our customers and transforming insurance for the longer term. You will report into the Head of Insurance Solutions and insurance forms part of the wider Electric team which is responsible for transitioning our customers to electric vehicles. Currently there are no line management responsibilities.

About The Company

Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 860,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.

Our values are at the heart of everything we do. They represent ambition, and we look for our people to live and breathe them every day:

• We find solutions
• We drive change
• We care

As a Motability Operations team member, the benefits you can expect are:

• Competitive reward package including an annual discretionary bonus
• 15% non-contributory pension (9% non-contributory pension during probation period)
• 28 days annual leave with option to purchase and sell days
• 1 day for volunteering
• Funded Private Medical Insurance cover
• Electric/Hybrid Car Salary Sacrifice Scheme and Cycle to Work Scheme
• Life assurance at 4 times your basic salary to give you a peace of mind that your loved ones will receive some financial help
• Funded health screening for over 50s
• Voluntary benefits: charitable giving, critical illness insurance, dental insurance, health and cancer screenings for you and your partner, discounted gym memberships and season ticket loans
• Employee Discount Scheme with an app to save on the go
• Free access to healthcare apps such as Peppy, Unmind, Aviva Digital GP and volunteering app on Hand for all employees
• Generous family leave policies

At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply. We want to sustain a culture that nurtures, where employees are free to flourish and where they’re rewarded equally, regardless of race, nationality or ethnic origin, sexual orientation, age, disability, or gender.

We pride ourselves on being an inclusive employer and as such, all our offices provide first rate disability access. With our hybrid working environment, we do our best to accommodate part-time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility.