Insurance Contact Centre Team Lead

Everywhen; Colchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A growing insurance firm in Colchester seeks a Team Leader to oversee a team of Customer Service Executives. The ideal candidate will possess strong leadership skills, experience in motivating teams, and a background in the insurance industry. Responsibilities include delivering excellent customer service, coaching team members, and ensuring adherence to quality standards. Benefits include generous holiday entitlement, career progression opportunities, and support for well-being and development.

Benefits

26 days of holiday plus bank holidays

Career progression opportunities

ACII qualification support

Pension scheme

24-hour well-being support

Paid volunteering day

Spotlight Awards

Qualifications

• Experience in meeting financial, operational, service, and quality KPI's.
• Ability to lead by example and motivate others.
• Desirable experience in people management and performance management.
• Advantageous to have insurance experience.
• Experience in a regulated financial services environment.

Responsibilities

• Lead and motivate your team to meet business KPI's.
• Support the department in meeting quality and regulatory standards.
• Coach and develop your team to enhance capability.
• Provide support to internal and external stakeholders.
• Maintain a supportive and engaging team environment.

Skills

Leadership

Coaching

Team motivation

Technical expertise

IT Skills

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

A growing insurance firm in Colchester seeks a Team Leader to oversee a team of Customer Service Executives. The ideal candidate will possess strong leadership skills, experience in motivating teams, and a background in the insurance industry. Responsibilities include delivering excellent customer service, coaching team members, and ensuring adherence to quality standards. Benefits include generous holiday entitlement, career progression opportunities, and support for well-being and development.