Insurance Advisor

SJL Insurance Services; Swansea; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading independent insurance broker in the UK seeks an Insurance Advisor to nurture client relationships and provide expert insurance advice. The ideal candidate has strong communication skills and experience in customer service. You will manage client portfolios, address queries, and ensure accurate coverage. Opportunities for career development and comprehensive training are offered in a supportive culture. If you are passionate about client service and ready to build a long-term career, apply now.

Benefits

Comprehensive training

Career development opportunities

Collaborative working culture

Qualifications

• Confident working in an office environment.
• Experienced in a customer-facing or client-support role.
• Motivated to learn and improve.

Responsibilities

• Manage and strengthen relationships with clients.
• Provide consultations on insurance requirements.
• Act as a key contact for client queries and support.

Skills

Excellent communication skills

Customer-focused

Organised and process-driven

Ability to build rapport

Job description

We are now looking for an Insurance Advisor to join our team and work directly with our existing client base. This role is all about nurturing relationships, providing guidance, and becoming a trusted advisor across your clients' full insurance needs.

Responsibilities

• Managing and strengthening relationships with an established portfolio of clients
• Providing consultations and advice on insurance requirements
• Acting as a key point of contact for client queries, changes, and ongoing support
• Understanding client needs and ensuring their cover accurately reflects their requirements
• Following internal processes, guidelines, and compliance standards
• Delivering exceptional service that reflects SJL's commitment to excellence

Qualifications

• Confident working in an office environment
• Experienced in a customer-facing or client-support role
• An excellent communicator, able to build rapport quickly
• Comfortable discussing customer needs and translating them into actions
• Process-driven, organised, and able to follow guidelines accurately
• Motivated to learn, improve, and build a long-term career
• Committed to delivering outstanding service every time

Benefits

• SJL Insurance Services is an award‑winning, independently owned Lloyd's broker based in Worcester. With a strong national reputation we pride ourselves on building long‑term, meaningful relationships with our clients and offering genuine career development for our people.
• A genuine career path within financial lines and commercial insurance
• Comprehensive training and ongoing development
• Opportunities for progression with a Top 100 UK insurance broker
• Supportive, collaborative working culture
• The chance to build meaningful client relationships rather than transactional interactions

If you're passionate about client service, eager to develop, and excited by the prospect of building a career with a respected and growing insurance broker, we'd love to hear from you. Apply today and take the next step with SJL Insurance Services.