Insurance Account Manager - Space Practice (Global Insurance Broker)

National African-American Insurance Association (NAAIA); Broadland; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

An insurance brokerage firm is seeking an Aviation & Space Account Manager to manage client relationships and support the placement processes for a global portfolio. This hybrid role based in Norwich requires three days in the office weekly, and emphasizes collaboration with Client Executives and Brokers to ensure excellent service. The ideal candidate possesses strong communication skills, attention to detail, and a background in the insurance industry.

Qualifications

• Previous experience in Insurance, Broker Support, or Claims.
• Ability to solve problems and develop effective processes.
• Enthusiasm for learning and growing professionally.

Responsibilities

• Support Client Executive and Broker teams.
• Manage client onboarding activities.
• Prepare contract documentation and premium calculations.

Skills

Good written & verbal communication skills

Strong attention to detail

Good numeracy skills

IT skills

Tools

Microsoft Excel

Microsoft Access

Job description

We are seeking a talented individual to join the high-performing Aviation & Space Account Manager team who work within a highly skilled Practice that specialises in managing a portfolio of global Aviation & Space clients.

This role will be based in Norwich, but may also include occasional travel to London. This is a hybrid role that has a requirement of working at least three days a week in the office.

The company: Marsh Aviation & Space Specialty

• The Aviation & Space Specialty Practice combines a deep understanding of our clients and their industries with unparalleled product knowledge, market access and experience in specialty insurance.
• Marsh's Space team (Marsh Space Projects) is the largest space insurance broking team globally, servicing a large and diverse portfolio of space insurance risks from clients around the world.
• Product Lines Teams include Space, General Aviation, Aerospace, Airlines and Accident & Health.

The role: Account Manager

• An Account Manager is charged with providing support to the Client Executive (CE), Broker, and Client in the management of the placement process for new business and renewals.
• The Aviation Account Manager works to support Practice and Operations colleagues globally to provide excellent and compliant client experience.
• In this role you will be dedicated to supporting the Marsh Space Projects team.

We will rely on you to:

• Work closely with Client Executive and Broker teams to support client retention and new business production. Build effective relationships with Local and Global Operations and Practice colleagues, as well as external stakeholders such as Clients and Underwriters.
• Manage and prioritise workload to meet deadlines while maintaining high standards and integrity of service to Marsh local & global offices and external clients.
• Arrange Client Onboarding activities to ensure due diligence.
• Prepare and complete Contract documentation and Premium calculations to support the placing of insurance contracts using the appropriate systems.
• Resolve and manage Queries to ensure clarity to all and allow prompt and correct invoicing for and settlement of payments to/from Clients, Underwriters and Third Parties.
• Ensure procedural compliance and follow, as well as promote, Best Practice alongside Marsh's Client First Principles.
• Assist with collating and reviewing data with a focus on maintaining (and aiming for continuous improvement of) various client service and legal Key Performance Indicators and Service Level Agreements.
• Have a willingness to share ideas, knowledge and experiences.
• Be able to work independently and proactively.
• Be a team player with an enthusiasm to help others.

What you need to have:

• Previous experience working in Insurance, in roles such as Broker Support, Claims or a technical support role.
• Good written & verbal communication skills
• Strong attention to detail and general administrative & organisational skills
• An interest in and find enjoyment from solving problems and developing effective processes
• Good numeracy skills to work with premium calculations
• Enthusiasm and engagement in your own learning & development and in growing professionally
• Good IT skills with confidence to develop skills in new systems and applications quickly
• Keen interest to work in a diverse and collaborative environment

What makes you stand out:

• Advanced Microsoft Excel and/or Access skills

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world's top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at [e-mail].

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.