Insights Coordinator

McArthurGlen Group; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading retail insight firm based in Greater London is seeking a Consumer Insight Coordinator to manage comprehensive research projects, support planning and delivery of insight programs, and report on consumer trends. Ideal candidates will possess a degree or equivalent experience, excellent communication skills, and proficiency in Excel and PowerPoint. The role offers competitive compensation, a hybrid work model, and opportunities for professional development within a vibrant, values-driven culture.

Benefits

Competitive salary and performance bonus

Wellbeing allowance

Volunteering days

Exclusive discounts

Flexible working options

Learning and development opportunities

Values-based culture

Positive work environment

Qualifications

• Degree-level education or equivalent experience.
• Strong communication and presentation skills.
• Excellent organisational and project management abilities.

Responsibilities

• Coordinate the planning and delivery of our centre insight programme.
• Support execution of key research projects.
• Track and report on consumer and market trends.

Skills

Strong communication and presentation skills

Excellent organisational and project management abilities

Proficiency in Microsoft Excel and PowerPoint

High attention to detail and accuracy

Ability to work collaboratively

Interest in consumer insight and market research

Education

Degree-level education or equivalent experience

Job description

What you'll be doing...

• Coordinate the planning and delivery of our centre insight programme.
• Support the execution of key research projects, ensuring timelines and budgets are met.
• Support with the coordination of day-to-day operations across key business trackers, including the customer feedback programme (How Was Your Day), footfall benchmarking, customer origin trackers, and brand tracking.
• Maintain and monitor the insight budget, including forecasting and raising POs.
• Track and report on consumer and market trends to inform marketing strategies.
• Gather and share key project inputs (e.g., sales data, brand lists, geo‑definitions) with internal teams and external partners.
• Assist in report writing and provide actionable insights and recommendations.
• Respond to ad hoc research requests and support new project development.
• Present findings clearly using Excel and PowerPoint.
• Help organise insight meetings and coordinate European travel logistics.

Why McArthurGlen?

• Competitive Salary & Bonus: Enjoy a competitive salary with a performance bonus of up to 15%.
• Wellbeing Allowance: Claim towards yoga, gym equipment, or any activity that promotes your wellbeing.
• Volunteering Days: Benefit from 2 paid volunteering days per year.
• Exclusive Discounts: Access special discounts at our Designer Outlets.
• Flexible Working: Hybrid working options where possible to accommodate your needs.
• International Exposure: Work with colleagues across eight countries within a global organisation.
• Learning & Development: Access LinkedIn Learning from day one with over 16, courses available. Grow through internal moves, cross‑country projects, international secondments, and a calendar of core development opportunities.
• Values‑Based Culture: Thrive in an inclusive and collaborative environment where we value excellence, innovation, and making a difference.
• Positive Work Environment: Over 89% of our colleagues would recommend us as a great place to work, according to our latest internal engagement survey.

To be successful you’ll bring...

• Degree‑level education or equivalent experience.
• Strong communication and presentation skills.
• Excellent organisational and project management abilities.
• A keen interest in consumer insight, market research, and retail.
• Proficiency in Microsoft Excel and PowerPoint.
• High attention to detail and accuracy.
• Ability to work collaboratively and meet deadlines in a fast‑paced environment.

What to expect…

• We commit to replying to all applications, feel free to get in touch if you’d like an update.
• You will have a main point of contact within our Talent team.
• We’re a collaborative business: it’s important for you to meet as many people as you can during the recruitment process.

We’re also aware that your time is precious, so aim to keep to a two‑stage process wherever we can.