Inside Sales/ Customer Service Representative

ZipRecruiter; Long Lee; On-site; GBP 25,000 - 35,000; Full time

Job summary

ACL Hygienics is seeking a proactive Inside Sales/Customer Service Representative for its Keighley site. The role focuses on sales support and customer satisfaction, including managing client relationships, RFQs, and project leadership. Applicants should have higher education, strong sales experience, and fluency in English, alongside technical knowledge and negotiation skills. Join a values-driven company committed to its people and customers.

Benefits

Professional and personal development opportunities

Values-driven community culture

Team-oriented environment

Qualifications

• Fluent in English with an additional European language.
• 2+ years of experience in Sales, Customer Service, or similar roles.
• Reliable, detail-oriented, and able to work independently.
• Customer-focused with strong communication and time management skills.
• Ability to thrive under pressure and adapt to changing priorities.

Responsibilities

• Support the Sales team to achieve performance targets.
• Build and maintain strong client relationships.
• Manage customer inquiries and RFQs from interest to order.
• Lead customer projects and participate in pricing negotiations.
• Prepare quotations, follow up on offers, and create sales reports.
• Visit clients to explore and present future opportunities.
• Cooperate with Customer Service and maintain CRM and ERP data.
• Assist in managing overdue receivables and reviewing contracts.
• Provide support to Account Management (up to 25%).

Skills

Sales

Customer Service

Technical Knowledge

Negotiation Skills

Time Management

Communication Skills

Education

Higher education qualification

Tools

Microsoft Office

ERP systems

CRM tools (Salesforce, SAP)

Job description

Job Description

About the Role:

ACL Hygienics as part of Tridon Europe is a global leader in flow control solutions for the pharmaceutical and food & beverage sectors. We are seeking a proactive and customer focused Inside Sales/Customer Service Representative to join our team at the Keighley site. You will be central to supporting our sales efforts and ensuring a high level of customer satisfaction by managing RFQs, strengthening client relationships, and contributing to commercial activities across Europe.

Key Responsibilities:

• Support the Sales team to achieve performance targets.
• Build and maintain strong client relationships.
• Manage customer inquiries and RFQs from interest to order.
• Lead customer projects and participate in pricing negotiations.
• Prepare quotations, follow up on offers, and create sales reports.
• Visit clients to explore and present future opportunities.
• Cooperate with Customer Service and maintain CRM and ERP data.
• Assist in managing overdue receivables and reviewing contracts.
• Provide support to Account Management (up to 25%).

Key Requirements:

• Higher education qualification.
• Fluent in English with an additional European .
• 2+ years of experience in Sales, Customer Service, or similar roles.
• Strong technical knowledge and negotiation skills.
• Experience with Microsoft Office, ERP systems, and CRM tools (Salesforce and SAP ).
• Reliable, detail-oriented, and able to work independently.
• Customer-focused with strong communication and time management skills.
• Ability to thrive under pressure and adapt to changing priorities.

With 38+ years of European manufacturing excellence, ACL Hygienics supplies high-quality hygienic components to the global pharmaceutical industry. Our certified products are trusted for critical health and safety applications, backed by a strong commitment to innovation and quality.

Why Join Us?

At our company, we’re more than a workplace—we’re a values-driven community where people come first. Our culture is built on:

• Devotion to Customers – We go the extra mile to build trust and long-term relationships.
• We Care – We hold ourselves to high standards and work with integrity.
• Passion for Growth – We foster both professional and personal development.
• Positive Energy – We value teamwork, enthusiasm, and authentic collaboration.
• Finding a Way – We’re problem-solvers who embrace change and get things done.

Join us in Keighley and be part of a company committed to its people, its customers, and its future. Apply today by contacting [e-mail] to start your journey with us.

**To be considered for this role, you must have the right to work in the United Kingdom without requiring current or future employer sponsorship**