Inside Sales Collaborative Account Manager

Lyreco; Telford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading office supplies company in Telford seeks an Inside Sales Collaborative Account Manager to strengthen relationships with Field Sales colleagues and drive customer engagement. The ideal candidate will have proven experience in telephone-based sales and account management, be self-motivated and target-driven. This role offers competitive benefits including healthcare and career growth opportunities, with an office-based working environment.

Benefits

31 days holiday, rising to 38 with service

Pension & Life Assurance Scheme

Private medical insurance

Paid community volunteering days

Referral Scheme

Opportunity for career break after 3 years

Qualifications

• Previous experience of telephone-based sales in an account management and sales environment.
• Reliable and determined in attitude, assesses own performance and strives to exceed.
• Enthusiastic about sales and able to maintain high standards and a positive attitude throughout the day.

Responsibilities

• Build strong peer relationships with Field Sales colleagues to deliver a consistent customer experience.
• Drive customer engagement through multiple communication channels including voice, email, and Microsoft Teams.
• Deliver exceptional service and account development planning to ensure retention and targeted growth.

Skills

Telephone-based sales experience

Account management

Self-motivated

Reliability

Target-driven

Job description

Overview

Position: Inside Sales Collaborative Account Manager

Location: Donnington -Telford- TF2 7NB

Salary: Dependant on Experience- plus monthly commission

Working hours: Monday to Friday 9am – 5.30pm

Office Based.

We are looking to recruit a Inside Sales Collaborative Account Manager to join our Inside Sales team at our Head Office in Telford.

As a Inside Sales Collaborative Account Manager your focus will be to work alongside the wider team, supporting our SMB - Business Development Managers. If you enjoy leading by example and motivating a sales function, you are competitive and target driven and pride yourself on getting the best from your team, then this could be your next career move!

Benefits

Benefits: 31 days holiday, rising to 38, after longer service (inclusive of bank holidays), Pension & Life Assurance Scheme, Private medical insurance (after one year of service), 2 fully paid community volunteering days each year, Referral Scheme, Opportunity for career break – after 3 years of service

Responsibilities

• Build strong peer relationships with Field Sales colleagues (BDM, SBDM, and/or BDE) to deliver a consistent and strategic customer experience.
• Drive customer engagement through multiple communication channels including voice, email, and Microsoft Teams.
• Deliver exceptional service and account development planning to ensure retention and targeted growth.
• Be the remote account lead for customer queries, working collaboratively across departments to ensure timely resolutions.

Qualifications

• Previous experience of telephone-based sales
• Previous experience in account management & sales environment.
• Reliable and determined in attitude, assesses own performance and strives to exceed.
• Enthusiastic about sales and able to maintain high standards and a positive attitude throughout the day.
• Target driven, self-motivated and hungry to exceed your KPI’s and to earn commission.

As a diverse and forward-thinking employer, we embed the principles of equality, diversity and inclusion into everything we do. That includes our staff, customers, suppliers and our local community. We’re committed to the wellbeing of all our staff and to the sustainability of our environment.

No agencies.

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