Infrastructure Support Technician

Forged Solutions Group; Blaenavon; On-site; GBP 25,000 - 35,000; Full time

Job summary

A technology services company in Blaenavon seeks an Infrastructure Support Technician to assist end users and maintain internal network infrastructure. Key responsibilities include troubleshooting hardware/software issues, routine server monitoring, and maintaining security. Candidates should have GCSE-level English and Maths and possess excellent communication and organizational skills. This role offers an opportunity for development in a technical environment.

Qualifications

• Experience in troubleshooting hardware and software issues.
• Ability to manage backups and security.

Responsibilities

• Troubleshoot and resolve hardware, connection, printer and software issues.
• Perform routine server monitoring and performance benchmarking.
• Maintain disaster recovery documentation.

Skills

Problem-solving

Excellent communication

Organizational skills

Self-motivation

Time management

Education

English and Maths at GCSE standard or equivalent

BTEC National Diploma in Computer Studies

NVQ Level 2 in IT Practitioners

Job description

As an Infrastructure Support Technician, you will be working closely with the Infrastructure Support Engineer to provide support for end users and internal network infrastructure.

On a day-to-day basis, you might be called upon to help colleagues with more basic IT needs. This will mean you’ll need to share your own knowledge to help others, including setting up new users and managing backups, security and passwords.

Principle Accountabilities

• Troubleshoot and resolve hardware, connection, printer and software issues.
• Check daily backup’s.
• Update network applications as required.
• Troubleshoot and resolve all problems encountered with hardware and software. Escalate requests to the appropriate party, as needed. Replace or repair defective parts and equipment.
• Ensuring antivirus software is installed and up to date on all machines.
• Perform routine server monitoring and performance benchmarking.
• Monitor and remove viruses, spyware, and other non-authorised software.
• Document procedures where appropriate.
• Maintain disaster recovery documentation.
• Complete ad-hoc projects as requested.
  
  

Minimum Criteria

• English and Maths at GCSE standard or equivalent
• Excellent organisational skills.
• Ability to build good relationships with colleagues.
• Confident enough to be able to challenge processes.
  
  

Qualifications And Experience (desirable)

• BTEC National Diploma in Computer Studies
• NVQ Level 2 in IT Practitioners.
  
  

Personal Skills And Abilities (Must Have)

• Ability to achieve deadlines and targets.
• Ability to work under own initiative.
• Excellent verbal and written communication skills.
• High self-motivation and determination to succeed.
• Excellent time management.