Infrastructure Support Engineer

Miller’s Recruitment; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

A forward-thinking company is seeking an Infrastructure Support Engineer to provide essential IT assistance across their operations. This role focuses on supporting office-based staff with their IT needs, ensuring smooth operation of Microsoft Server and Desktop environments. The successful candidate will engage in a variety of IT projects, contributing to a dynamic team dedicated to maintaining high standards of service. With a commitment to employee growth through accredited training and a supportive work environment, this position offers a fantastic opportunity for professional development in a thriving industry.

Benefits

Training at accredited academy

Job-specific uniforms and tools

Company fun days

Charity events

Company pension scheme

32 days of holiday annually

Regular staff treats

Qualifications

• Experience with Microsoft Server and Desktop environments.
• Ability to diagnose and resolve technical issues efficiently.

Responsibilities

• Provide effective IT assistance across all aspects of the business.
• Support and maintain Microsoft Desktops and Servers.

Skills

Microsoft Server Support

Desktop Support

Technical Issue Diagnosis

IT Project Assistance

Hardware/Software Maintenance

Education

IT-related degree or certification

Tools

Microsoft Operating Systems

IT Support Tools

Job description

JOB PURPOSE

Reporting directly to the Infrastructure Manager, the Infrastructure Support Engineer will provide effective IT assistance across all aspects of the business and will support the IS Manager, the Infrastructure & Security Manager, and the Applications Manager.

The role involves supporting and maintaining Microsoft Server and Desktop operating systems, along with general maintenance of all IT-related hardware/software. The position offers exposure to a broad range of IT projects and activities.

The primary focus is on supporting office-based staff with their equipment and environment.

Assist other IT department members with project workload as requested.

PRINCIPAL ACCOUNTABILITIES

Responsibilities include, but are not limited to:

• Escalating IT issues to managers when necessary
• Diagnosing and resolving technical issues
• Assisting with IT projects as instructed by the IS Manager
• Providing desktop and server support
• Supporting and maintaining MS Desktops and Servers
• Setting up and configuring new laptops, desktops, and mobile devices
• Installing authorized software on laptops, desktops, and mobile devices
• Applying security updates and upgrades to devices and keeping them current
• Fault finding on laptops, desktops, and mobile devices
• Completing internal user moves, including phones
• Patching network and phones

SPECIAL FEATURES / ATTRIBUTES

• Contributing to projects managed by the Infrastructure & Security Manager

KEY PERFORMANCE INDICATORS

• Resolving IT issues affecting internal customers
• Ensuring field staff have access to working equipment and applications

Company Information

Who are we?
Miller’s Vanguard has been supporting UK supermarket chains for over 40 years. We ensure supermarkets operate smoothly by maintaining a wide range of assets from food production equipment to loading bay lifts.

Our services include:

• Nationwide reactive maintenance
• Hygienic deep cleaning and planned maintenance
• Refurbishment, logistics, and equipment installation

We are part of the global Ali Group, with an annual turnover exceeding £4 billion.

Our people

Despite our size, we value our employees highly. Our team of over 500 works in state-of-the-art environments, including a new technical response centre (2021), an award-winning research and recycling facility, and a Mercedes Benz fleet.

We are committed to providing the best environment and tools for our staff.

Career Development

Training is integral to our culture. Our City and Guilds accredited training centre supports employee growth and technological advancement, regardless of position or tenure.

Why Join Us?

• Training at our accredited academy
• Job-specific uniforms and tools
• Company fun days and charity events
• Company pension scheme
• 32 days of holiday annually
• Regular staff treats for employees and families