Infrastructure Engineer - Mobile Device Services

DWP Digital; Manchester; Hybrid; GBP 53,000; Full time

Job summary

A leading governmental digital organization is seeking an Infrastructure Engineer for Mobile Device Services in Manchester. You will manage mobile device solutions, troubleshoot issues, and ensure collaboration within a hybrid working model. The role offers a competitive salary up to £52,442, a brilliant pension scheme, and various benefits including flexible working hours, a generous leave package, and professional development opportunities.

Benefits

Competitive salary

Civil service pension contributions

Generous leave package

Professional development opportunities

Discounts and savings

Qualifications

• Skilled in troubleshooting complex issues regarding mobile device configuration and policies.
• Experience with mobile device management principles.
• Ability to communicate technical details effectively to stakeholders.

Responsibilities

• Manage and deploy mobile device services.
• Troubleshoot complex mobile operating system issues.
• Collaborate with teams for continuous improvement of services.

Skills

Mobile operating systems knowledge

Troubleshooting skills

Mobile device management experience

Experience with Samsung Knox

Microsoft 365 and Intune understanding

Communication skills

Tools

Workspace ONE

Airwatch

Job description

Overview

You'll be working on the tools and platforms that keep our colleagues connected and secure, whether they're in the office, at home or on the move. From managing devices and deploying apps to supporting cloud hosting and BYOD, you'll be right at the heart of our mobile transformation. Expect to get hands-on with exciting projects like migrating to Workspace ONE SaaS, rolling out Office 365 on mobile and building on demand VPN solutions. You'll collaborate with engineers, architects and product teams to keep improving our services, always with the user in mind. It's a chance to grow your skills in a fast-moving, agile environment while helping the UK's biggest government departments stay productive and resilient.

Responsibilities

• In-depth knowledge of mobile operating systems (Apple iOS and Android). Skilled in troubleshooting complex issues regarding configuration and policies on mobile devices.
• Experience in mobile device management principles using Workspace One or Airwatch.
• Working experience of Samsung Knox services including Knox Mobile Enrolment, E-Fota and Knox Service Plugin.
• An understanding of Microsoft 365 device configuration and Intune device management principles and services.
• Experience of troubleshooting and performing root cause analysis and demonstrate working knowledge of change, incident and problem management principles working within the ITIL framework.
• The ability to clearly communicate technical detail to internal and external stakeholders effectively.
• Disability Confident

Disability Confident

About Disability Confident: A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

About the role

We are looking for an Infrastructure Engineer for Mobile Device Services to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.

Benefits and working arrangements

Pay up to £52,442 plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.

• Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub.
• Pay: We offer competitive pay of up to £52,442.
• Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth over £12,000 per year.
• Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You also get all the usual public holidays.

Additional benefits

• An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100)
• Flexible working including flexible hours and flex-friendly policies
• Time off volunteering and charitable giving
• Bring your authentic self to work with 'I Can Be Me in DWP'
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket
• Professional development, coaching, mentoring and career progression opportunities.