Infrastructure Engineer

Capita; Mansfield; On-site; GBP 30,000 - 32,000; Full time

Job summary

A leading outsourcing company is seeking an Infrastructure Engineer to join their Mansfield team. The role involves diagnosing and repairing End-user IT hardware, providing support and ensuring customer satisfaction. Applicants should have hands-on experience with IT hardware and a full UK driving licence. This full-time, permanent position offers a salary between £30,000 – £32,000 and includes various benefits such as holiday and pension plans.

Benefits

23 days holiday (rising to 27)

Company-matched pension

Paid maternity, adoption, and shared parental leave

Volunteering opportunities

Access to Employee Network Groups

Learning Academy for additional qualifications

Qualifications

• Full UK driving licence is essential.
• Meticulous attention to detail in handling complex systems.
• Adaptable and quick learner.

Responsibilities

• Diagnose and repair End-user IT hardware at client locations.
• Install and configure End-user devices.
• Maintain records of repairs, upgrades, and maintenance tasks.

Skills

Hands-on experience with mail-room/printing/scanning technologies

In-depth knowledge of End-User IT hardware

Confident hardware fault analysis

Problem-solving skills

Customer-focused service

Strong collaboration and communication skills

Strong customer-facing skills

Job description

Infrastructure Engineer

Office based – Mansfield with occasional travel. Salary £30,000 – £32,000 pa.

About the Role

We’re looking for an Infrastructure Engineer to join our team in Capita Intelligent Communications (CIC) on site at our Mansfield office.

This role will require occasional travel to our other sites to provide onsite support where required – a hire car will be provided, a full UK driving licence is required.

You’ll be responsible for supporting and resolving End User hardware issues within your designated region.

This is an expanding, challenging and demanding role, providing a front‑line interface between our high‑profile customers and Capita, working to tight Service Level Agreements (SLAs) to ensure Capita achieves its contractual obligations and meets the business unit’s Key Performance Indicators (KPIs).

Security Clearance: successful candidates must have the ability to obtain and maintain Security Check (SC) clearance.

Diversity Statement

As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds.

What we’re looking for

Essential

• Industry knowledge: ideally hands‑on experience with equipment from mail‑room / printing / scanning technologies – interest in technology and proven desire to learn.
• Maintain in‑depth technical knowledge of End‑User IT hardware, including Desktop, Laptop and Printers, as well as other IT peripherals.
• Confident analyzing hardware faults and using critical thinking skills to troubleshoot issues.
• Provide evidence of problem‑solving skills to quickly diagnose and resolve hardware issues.
• Full UK driving licence.

In addition, you will also have

• Strong attention to detail when dealing with complex computer systems, so an engineer must be meticulous and thorough in their work.
• Ability to be adaptable and learn quickly.
• Customer‑focused and committed to providing excellent service to clients.
• Strong collaboration and communication skills are essential.
• Strong customer‑facing skills.

What you’ll be doing

• Diagnose and repair End‑user IT hardware break‑fix at client locations.
• Provide installation and configuration of End‑user devices.
• Develop and maintain manufacturer accreditation to support End‑User devices in and out of manufacturer warranty.
• Manage boot stock spares suitable for the supported technology, ensuring used items are recorded and replenished in adequate timeframes.
• Maintain accurate records of repairs, upgrades, and maintenance tasks using Capita Service Management Toolsets.

About Capita

Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences. Operating across 8 countries, Capita’s 34,000 colleagues support primarily UK and European clients with people‑based services underpinned by market‑leading technology.

What’s in it for you

• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave.
• Company‑matched pension, life assurance, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks, and plenty more.
• Volunteering for our charity partners or a cause of your choice – opportunity to take a paid day out of the office.
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
• Opportunity to gain additional qualifications through our Learning Academy or apprenticeships to help develop your career.

Unlock Your Potential with Capita

At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward‑thinking professionals working across a wide range of disciplines and sectors. We’re committed to your growth – offering endless opportunities to expand your skills, explore new paths, and advance your career.

Location

Mansfield, United Kingdom

Time Type

Full time

Contract Type

Permanent

Equal Opportunities

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier‑free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email [e-mail] and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.