Infrastructure Engineer

Serious Fraud Office; City Of London; On-site; GBP 44,000; Full time

Job summary

A government agency in London seeks an Infrastructure Engineer to manage and support a diverse IT landscape. This role requires extensive experience in cyber security and hands-on technical support, with opportunities to lead key projects. A degree in a relevant field is preferred. The position offers competitive compensation, including a pension scheme and flexible working arrangements.

Benefits

Civil Service pension scheme

Generous annual leave

Discretionary performance-related bonus

Flexible working arrangements

Discounts for staff

Qualifications

• Extensive experience as an Infrastructure Engineer (3rd line) supporting server and network systems.
• Experience in cybersecurity practices and incident management.
• Ability to work independently and manage multiple high-impact tasks.

Responsibilities

• Provide hands-on technical support for various infrastructure aspects.
• Manage IT and cybersecurity projects including design and improvement work.
• Participate in an on-call rota for critical infrastructure support.

Skills

Technical ability

Critical thinking

Cybersecurity principles

Education

Degree in a relevant field

Tools

Server management tools

Network monitoring tools

Job description

Overview

As an Infrastructure Engineer, working as part of the IT Services team, you will provide vital technology services to operational and enabling staff in a range of projects and day-to-day work. We work closely with our colleagues across the sector and the criminal justice system at home and abroad.

This is an exciting opportunity to work as part of an onsite IT Infrastructure Team (ITIT) maintaining and supporting a varied IT estate including SaaS, on premise server systems, server based applications, SANs and network communications in a secure environment including a dedicated digital forensics network. Our team supports a server/network infrastructure of over 500 endpoints including 3PB of storage, 800 staff and 1,100 desktops/laptops.

You will be required to provide "hands on" technical support (through Incident, Service Request, Change & Problem Management procedures) covering all aspects of the infrastructure including SecOps while always looking for ways to improve day to day service delivery. A significant percentage of your time will be spent on IT and cyber security projects, including design, and service improvement work with the right candidates having the opportunity to technically lead projects affecting the SFO as a whole. As such it is imperative to adopt critical thinking and show initiative when completing duties assisting the Lead Infrastructure Engineer, Head of IT Services and Head of Cyber Security while complementing your own career development. To be successful in the role, you will also be required to develop close working relationships with staff within the organisation, OGDs and 3rd parties including vendors.

As an Infrastructure Engineer, you will be required to participate in an on-call rota providing out of hours business critical infrastructure support, for which overtime is awarded. This responsibility is shared equally between the team, currently requiring the candidate to be on call 1 week in 6. There will also be the opportunity to compliment your salary assisting the team with some out of hours project and maintenance work.

Key responsibilities

• Have a high level of technical ability and confidence to work unsupervised is paramount while working on projects and maintaining the infrastructure
• Ensure general and HMG technical authority (e.g. NCSC) cyber security principles and the secure by design methodology are incorporated within everything you do
• Work to tight deadlines while prioritising multiple high impact tasks
• Ensure implementation, fault solutions, common tasks and maintenance procedures are documented in a way that supports the team
• Recommend potential improvements in technology and processes to the Lead Infrastructure Engineer and Head of IT Operations

Additional information

For more information about the role and for a full list of key responsibilities, please see attached Job Pack. We'll assess you against these behaviours during the selection process:

• Seeing the Big Picture
• Changing and Improving
• Making Effective Decisions
• Working Together
• A personal statement of no more than 250 words that tells us about a time where you designed and implemented infrastructure technologies.
• Your response to how you meet the technical criteria (Extensive and demonstrable experience working as an Infrastructure Engineer (3rd line) supporting server and network systems -OR- degree that relies on critical thinking with experience of working as an Infrastructure Engineer (3rd line) supporting server and network systems). This is the lead criteria and will be assessed first; candidate's who do not meet the required standard will not have the remainder of their application considered.

Candidates who are successful at the sift stage will be invited to complete an in-person assessment at our offices in Cockspur Street, London, SW1Y 5BS week commencing 27th October. This exercise is designed to test your ability to meet the essential experience requirements for the role and will include several scenario-based questions.

Interview stage

Candidates who are successful at the assessment stage will be invited to a final interview via MS Teams. Behaviours and essential experience as outlined in the job pack will be tested at interview.

Sift to take place from 13th October.
In Person Assessment w/c 27th October.
Interviews are expected to take place w/c 17th November.
All dates are indicative and subject to change.

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

+ Extensive and demonstrable experience working as an Infrastructure Engineer (3rd line), This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Ability, Experience and Technical skills.

Alongside your salary of £43,886, Serious Fraud Office contributes £12,713 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Option to join the Civil Service pension scheme. For further details, click here http://www.civilservice.gov.uk/pensions

Generous annual leave provision of 25 days which increases to 30 days after five years' service plus an additional day in recognition of the King's Birthday and the option to buy or sell up to five days' leave per year. Different terms may apply if you are already a Civil Servant.

Discretionary performance-related bonus scheme.

Interest-free season travel ticket, bicycle loan and cycle to work scheme.

Access to the Rental Deposit Salary Advance Scheme which assists employees in meeting the costs of deposits for privately rented homes.

Opportunities for learning and development.

Flexible working arrangements and family-friendly policies.

Voucher for eye care and discounted spectacles.

Access to a range of discounts through membership of the Civil Service Sports and Social Club, CSSC Sports and Leisure. http://www.cssc.co.uk/

Maternity and paternity leave provision over and above the statutory entitlements.

Access to My CPS Rewards Gateway. My CPS Rewards offers staff a range of rewards and savings including:

• Discounts with high street retailers
• Savings on grocery shopping at a range of supermarkets
• Special salary sacrifice and recognition schemes
• Reloadable gift cards and e-cards
• Instant vouchers

Any move to the Serious Fraud Office from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk