Infrastructure Analyst

Piramal; Morpeth; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading pharmaceutical company in Morpeth is looking for an IT Infrastructure Manager to manage their IT systems and support. The ideal candidate will have a Bachelor's degree and at least 3 years of experience in IT Infrastructure and project management. Strong communication skills and proficiency in Cisco, VMware, and Microsoft server qualifications are essential. This position offers an opportunity to work in a collaborative environment and influence IT strategies.

Qualifications

• Minimum of 3 years of IT Infrastructure experience.
• Minimum of 3 years of IT Infrastructure migration project experience.
• Experience in a mid-to-large organization in manufacturing, ideally in Pharma.

Responsibilities

• Manage IT Systems infrastructure function.
• Serve as level 3 technical escalation for IT Support.
• Monitor key service metrics and adjust processes.

Skills

Project planning and management

Excellent communication

Diagnostic skills

Ability to learn new technologies

SQL/Oracle Database Administration

Education

Bachelor’s Degree in Computer Science, Information Systems, or related field

Tools

Cisco qualifications

VMware qualifications

Microsoft server qualifications

Job description

Key Responsibilities

• Manage and troubleshoot IT Systems infrastructure function at the Piramal Pharma Solutions site at Morpeth
• Function as level 3 technical escalation for on-site IT Support engineers and the occasional consultants/contractors for project specific work
• Monitors key service metrics (quality measures, customer satisfaction ratings, service level objectives, etc.) against plan and adjusts processes as appropriate
• Provides support to IT operations and Application teams in areas of technical assessments and/or design of appropriate IT infrastructure setup
• Works with and co-ordinates with Corp IT and/or vendors for Level 2|3 support and other complex issues that may require advanced technical assessments and/or changes to existing solution components
• Establish priorities, timelines, and ensure appropriate resources are available for projects/initiatives
• Regular reporting to operational management regarding operations, updates related to IT Infra
• Working on one or more projects concurrently whilst being responsible for the support and maintenance of existing IT infrastructure setup.

Competencies

• Bachelor’s Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience. Professional certifications like MCSA/MCSE, VCP, or CCNA/CCNP would be desirable
• Excellent IT skills including exposure to end user services technologies and products
• Strong diagnostic skills and a working knowledge of current technologies
• Intermediate understanding of datacenter, networking and security services and technologies
• Keeps current with emerging security alerts and issues
• Ability to learn or conduct research into new and/or emerging technologies, trends, etc as required
• Proven project planning and management experience
• Business Intelligence experience is desirable
• Strong SQL/Oracle Database Administration Desirable
• Ability to build and develop both formal and informal professional networks
• Volunteers to identify and address existing and potential obstacles, issues, and opportunities
• Collaborates with other members (local on-site IT Support, stakeholders, Corporate IT Infrastructure etc s) in the pursuit of common missions, vision, values and mutual goals
• Excellent communication skills; ability to articulate technical and business concepts, ideas, opinions and conclusions orally and in writing

Qualifications

ESSENTIAL QUALIFICATION:

• Bachelor’s degree or relevant IT experience
• Cisco qualification, VMware qualification , Microsoft server qualification

RELEVANT EXPERIENCE:

• Minimum 3 years of IT Infrastructure experience from networking to platform and high availability design.
• Minimum 3 years of working on IT Infrastructure migration Project experience.
• Intermediate understanding of datacenter, networking and security services and technologies.
• Experience of working in a mid-to-large organizations in manufacturing ideally Pharma vertical.