Information Technology Support Technician

AVASO Technology Solutions; Harlow; On-site; GBP 30,000 - 45,000; Full time

Job summary

A global IT solutions company based in Harlow is seeking an IT Support Engineer to provide onsite technical support. Responsibilities include supporting desktops, laptops, and network devices, as well as managing end-user support tickets. Ideal candidates will have over 5 years in IT support, strong knowledge of Microsoft operating systems, and experience with ticketing systems like ServiceNow. Join our team and contribute to innovative IT solutions with opportunities for career growth and a competitive benefits package.

Benefits

Competitive salary and benefits package

Opportunities for career growth

Work with cutting-edge technologies

Qualifications

• 5+ years of experience in IT support with increasing responsibility.
• In-depth knowledge of Microsoft Windows 7 and 10.
• Experience with ServiceNow or similar ticketing systems.

Responsibilities

• Provide technical support as point of contact for IT at the site.
• End-user desktop and laptop support.
• Installation support for software on end user systems.

Skills

IT support experience

Technical expertise

Microsoft Windows 7 and 10

ServiceNow or similar systems

Active Directory

Decision-making skills

Self-discipline

Job description

Company Overview

AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. If you’re a passionate IT professional with hands‑on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services.

Position Overview

As part of the Site Technology Servicing team, we provide onsite IT technical support within our scope, which includes all users and onsite hardware support. Performs activities associated with installing, maintaining and servicing computer‑related products, including but not limited to desktop & laptop computers, printers, network devices, iPhone, iPad, standard software, at customer sites, Infrastructure Managed Services (IMS) environments and / or depot locations, and may be directed by Help Desk, Service Desk or script using standard methods, techniques and tools. Assignments range in complexity from basic troubleshooting and repair to more difficult device repair.

Position: IT Support Engineer

Location: Harlow England, United Kingdom (Onsite)

Position type: Full-Time

Key Responsibilities

• Provide technical support as point of contact for IT for the site.
• End‑user desktop, laptops, office IT with smart hand support for network and servers.
• Installation support for various software on end user systems and servers when required.
• New users onboarding preparing IT assets and tools.
• Offboarding support, collecting IT assets and sanitizing IT assets and keep in stock.
• Executive / VIP support.
• Coordination and remote hand support to backend team for Network & server smart hand support.
• IP phone, Video conference support, Level 1 Multifunction Printers support.
• Configuring, deploying, and troubleshooting enterprise and personal desktop and laptop computers, personal productivity devices, and business applications.
• Supporting midrange servers.
• Supporting network devices such as switches, routers, Wireless Aps with the help of backend team.
• Handing tickets on ServiceNow or similar ticketing system.
• Troubleshooting VPN.
• Application‑support with Microsoft Office (Outlook, Word, Excel, and PowerPoint) and SharePoint.
• Troubleshooting MS Windows 10.
• Troubleshooting MS Office 365 issues for end‑users.
• Office IT Asset Management.
• Coordinate external vendors when engaged for support.
• Work independently and coordinate inhouse IT projects.
• Engineer should manage most of their time around activities involving BAUs - SLAs, CSAT, Response Time to Client, Average Resolution time, Open incident backlog and maintaining SOP’s and Runbooks for global team use.
• Should provide technical guidance to Site Tech, prioritization on workload and resource capacity planning.
• Should be leading the project support team.
• Asset / stock management / E‑Waste, Site Tech Onboarding / Training / Process alignment / Documentation, Onsite Training / User Education, Vendor Coordination.

Desired Skills & Experience

• 5+ years’ experience in IT support demonstrating increasing levels of responsibility and technical expertise in a corporate enterprise environment.
• In‑depth knowledge of Microsoft Windows 7 and Windows 10 operating systems and their related remote access.
• Knowledge & experience with ServiceNow or similar ticketing system.
• Understanding of Active Directory.
• Plant environment knowledge and Experience.
• Familiarity with Microsoft server technologies and their associated user management tools, including Active Directory, Office 365, SharePoint, File, Print, DHCP, and DNS.
• Self‑disciplined and highly motivated.
• Good decision‑making skills.
• Should be able to prioritise workload based on SLA’s and user impact.

Why AVASO Technology?

• Join a dynamic and innovative team with a global presence.
• Opportunities for career growth and continuous learning.
• Competitive salary and benefits package.
• Work with cutting‑edge technologies to shape the future of IT solutions.

Equal Employment Opportunity

AVASO Technology Solutions (referred as “Avaso”) do not discriminate against any employee or applicant for employment on the basis of race, color, sex, creed, religion, national origin, gender, sexual orientation, age, gender identity, pregnancy, genetic information, disability, protected veteran status, or any other status protected by state or local law, and to provide equal employment opportunity. Avaso is committed to providing a work environment that is free from discrimination and harassment, and we expect all employees to conduct themselves in a manner that reflects this commitment in all employment endeavors. All employment decisions are based on qualifications, merit, and business need.

How to Apply

Ready to take your career to the next level? Apply now by clicking the “Easy Apply” button or send your resume to [e-mail]. (Please do mention the Location you’re applying for)